Question about Creative Labs ZEN Vision:M Digital Media Player

2 Answers



Posted by on

  • 1 more comment 
  • ange asbury Jun 03, 2008

    I have the same mp3 player and I've had nothing but trouble!!! It is now stuck on the "docking" screen even though it is not even connected to its cord. I don't know what to do because it thinks it is docking it is frozen. Also, while I'm here I'll tell you that 3-4 days ago the screen went crazy and is now stripy and my opinion of Zen has changed greatly in the last couple days!!! I am very upset to pay that kind of money for a player and have it **** like this one has!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1

  • Anonymous Dec 05, 2008

    So my son got my Creative Zen Vision:m Stolen and erased all our music and we got it back but my computer didnt detect it so he went into recovery mode and did a clean up and the computer detected it but wouldnt let us sync and media player 11 didnt detect it so trying to fix it i acidentally erased the firmware and now it always on the Recovery Mode and my computer wont let me download the firmware it says device not detected connect would it be because i have Vista that i cant download the firmware i thought so i went and used my neices labtop (Windows Xp) and he had some problems then we went ot my brothers destop (Windows 98)and tried it and it said that that the computer doesnt support that program....Please help i need to get it fixed before the 12 of December of 2008 so i could here music on are upcoming trip...

  • zubair0123 Jan 23, 2009

    after my son accidentaly reload firmware how can i update firmware when my computer will not connect to zen vision m



2 Answers

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

How do I change hard disk in Creative Zen Vision M 60GB?

Posted on Feb 18, 2009

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Im having that sme problem! even when i try 2 restart it still acts crazy! when u find out how 2 fix ur let me kno cuz really want this thing 2 start workin again

Posted on Jun 07, 2008


2 Suggested Answers

  • 2 Answers


Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017


As with the error message suggests, you had a HARDISK PROBLEM. It's hard to diagnose Hard disk problem. You either had a loose hard drive connector or worst, you might had a stucked up drive when you dropped your player, or when you suddenly lost connectivity through your PC through several reasons such as power shortage, power spikes, or temporary hardware conflicts. All these may cause hardisk bad sectors.

If you know how to dismantle your player, then you can try reconnecting loose hard drive connectors if you know where it is located. It is the multi-pin connector, so be careful with the correct orientation of the connector.

It might be a little harder for you if the case is a stucked-up drive.I tried repairing harddrives before by dismantling the player and exposing the hardisk read/ write arm shaft (don't ever try to unscrew the hardrive if you don't know what you're doing. A slight misalignment will render that unfixable!).

Check if stucked hardrive is the case. Power up your player and hold it close to your ears. If you hear large clicking accompanied with unwanted noise, then you do have a stucked drive in your player.

With some hardrive, you'll just have to remove the sticker, and you'll find a small hole wherein you can insert a pin or a very thin wire and slightly and carefully dislodging the stucked arm until it's free moving).But be very careful, this one's a very delicate procedure. Do this at your own risk! In my Zen Micro (ST1 Hard drive based, SEAGATE brand), it worked for a while. But after sometime, it wears permanently rendering my player totally useless.

I would suggest, that you buy a new hardisk for that one or find a replacement. I'm not familiar what kind of hardisk the Zen 60 Gbyte uses. I think it is the larger 3 - 4 inch drive. If it is a small ST1 Drive such as the one found in my Zen Micro, then you can replace it with a Compact Flash CF Card (same size and pin configuration). It is a flash based card, more durable and shock proof. It causes no hang-ups and is much faster on startups. Ask your local dealer for this if this is possible, or if they had a replacement. Or you can search some proper documentation and specs, or even a simple fix for your Zen 60Gbyte player on the web. Most of my repairs came from instructions and hacks from the web. Only 30 percent of them came from my intuition, that is purely electronics troubleshooting (I'm dealing with microelectronics surface mount devices testing and replacements, not advisable for non techs as these are really tiny miniature parts you will be dealing with)

Hope this helps...

Posted on Mar 15, 2008

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

What can i do if stuck with recovery mode ? i had done reboot , format , clean up and reload firmware but it doesnt worked at all . does it cannot be fix anymore ?

what can i do if stuck with recovery mode ? i had done reboot , format , clean up and reload firmware but it doesnt worked at all . does it cannot be fix anymore ?

Jul 08, 2012 | Creative Labs Zen Micro MP3 Player

1 Answer

I have the same product Zen Vison W 60GB (model PMC-HD0004) and the same problem. I turns on in Recovery mode and almost all options chosen the error on screen is " Harddisk problem". I tried reload the...

Hi if your player is in recovery mode and showing the Harddisk problem screen and want and want reload the firmware the HD will need to be removed from the player and ran threw so repair software to try and fix. If it cant be fixed it will have to be replaced.

if you need any more help, parts or your player repaired you can contact me threw my repair service web page at thanks

Oct 06, 2010 | Creative Labs ZEN Vision W Digital Media...

1 Answer

My Zen vision: M is stuck in hold. Sliding the switch does nothing except make the hold symbol blink when slid all the way to the power on/off position.

Support for Zen Vision M on this site:
Enter the word "hold" in the bar Knowledgebase Solutions.
This will give you access to various answers.
One answer could be to do a recovery:

  1. Slide the power button towards the power icon and hold it in the Power ON position
  2. While holding on to the power button, Gently push the end of a thin object (such as a pin or straightened paperclip) into the Reset hole.

    The reset button for your player is located at the bottom of the player, to the left of the sync adapter port.
  3. Release the power button when the Creative logo appears.
  4. The Recovery Mode screen appears, and four menu items are shown: Clean Up, Format All, Reload Firmware and Reboot.
  5. To clean up your player's memory, select Clean Up.

  6. When the cleanup is complete, select Reboot. Your player restarts and starts rebuilding its music library.

  7. Should the above solution is unable to resolve the issue, please install the player's latest firmware. To obtain further instruction on getting the firmware reload into the player, you can refer to the following article:

    SID 63033 - Reloading Firmware / Formatting your Player

Jul 28, 2009 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Creative zen micro stuck in recovery mode

To Fix any problems with broken firmware form attempted “playsforsure”
firmware updates etc where your pc finds it as a 20mb drive and it sits
in recovery mode and does bugger all:
1. Uninstall all creative software & drivers
2. Uninstall Media Player 11 and Media Player 11 runtime (will require a
reboot for each thing). This is done by going to add/remove programs and
uninstalling (this will put your pc back to wmp10).
3. Re-install the Zen Driver from the creative website and reboot (I just reloaded Media Explorer using my ZMP install CD).
4, Plug Zen in.
5, Make sure you have the firmware update ready, run it but don’t click
the language bit yet), leave the mouse hovering over your language
selection. (for ZMP, just start firmware exe file, there is no language selection. You can get the firmware update from Creative’s site, go to SUPPORT and then DOWNLOADS).
6. On the Zen- select “reload OS” (on ZMP I believe it is Erase or Reload Firmware, something like that, don’t have it in front of me).
7. As soon as it flashes up “reload new firmware now via USB” click the
language button
8. Now the pc should find it and allow you to re-load the
firmware. (it may take a few attempts)
9. Once complete, click close and restart the pc. Everything should now
be fine.
10. Once all is working, you can re-install WMP11 and it will work fine.

Dec 28, 2008 | Creative Labs Zen Touch MP3 Player

1 Answer

Creative zen m vision won't start up,

You tried these yet? 
Reset, Format or Clean Up a Zen Vision:M

If your player stops responding, you can reset it. To reset the player, push the end of a pin-like object (for example, a pin or straightened paperclip) into the Reset hole. This should not cause you to lose any data or audio tracks, unless you were in the middle of transferring an audio track.

To reset Zen Vision:M to factory default settings:

Press on the Menu/Back button on your player, and select System, and then Reset.

To Format or Clean Up Zen Vision:M

1. Detach the Zen Vision:M player from your PC , and ensure that the unit is off.

If the battery is too low, charge the battery fully before continuing
2. Slide the Power switch towards the Power icon and hold the switch in the Power On position.
3. Push the end of a pin-like object (for example, a straightened paper clip) into the reset hole, press gently and remove.

4. Release the Power switch when the Creative logo appears. The Recovery Mode appears:
* Clean Up (Performs a disk scan on the player's hard disk, it will not affect music files)
* Format All (Formats the players hard disk - Note: all contents will be lost)
* Reload Firmware (Reloads the Operating System on the Zen. Select this option ONLY if there is a firmware available to reload.)
* Reboot (Reboots the device).
5. Select Clean Up or Format from the Recovery Mode, and then select Reboot.,Case=obj(14048),Kb=ww_english_add

pls rate it, thanks

Nov 12, 2008 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Hard disk problem?

hi mark,I have same problem..recovery mode nothing works .. i live in australia and not sure yet who fixes it telss you about firmware download..have not tried yet..this is only something new.will try more things and post again Good luck Helen

Aug 04, 2008 | Creative Labs Zen Touch MP3 Player

1 Answer

Stuck in recovery mode--would love to avoid buying a new mp3

I had the same problem as your and it stopped working yesterday. After search for helps and now it is working again after I reloaded the firmware. But unfortunately everything is gone. You have to reload your musics again. You can try this out: 1) go to creative labs website to download the "Recovery Tool". 2) at Recovery Mode of your zen there are options: Clean Up, Format All, Reload Firmware, and Reboot. Try out Clean Up first if it still not working then try to Format All. After that try the Reload Firmware. After you done the Reload Firmware. 3) Shut down your Zen and try to connect it to your computer. Now your Zen will automaticlly power On and computer will recognize it as a drive. 4) Open the Recovery Tool you have downloaded at creative labs website. This tool will detect your Zen and follow it's instructions: It works with my windows Vista. Well, it works for me, I think it will work for your too. Good Luck!
May God bless.

Jul 15, 2008 | Creative Labs ZEN Vision:M Digital Media...

5 Answers

Cannot reload firmware

I had the Exact same problem and no one had a good solution, i only found one that finally worked after spending 4 freakin hours tryin to fix it. anyway here is the solution.

you need to use a computer that has Windows XP, then if the computer is running any version of Windows media player other than 10, roll back or upgrade to Media player 10. restart the computer.

Now, you need to download and run honestly i have no idea what it does. my guess is it reinstalles the USB ports but thats only a guess. but i was so frusterated by the time i found this solution that i was willing to try anything. so download this file, unpack it and run it. then it will ask you to restart. when your computer is restarted run the new firmware file ( i used and it works.

Why? i have no idea, but it i was pumped. the origional site i got this solution from is

Jan 19, 2008 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Randomly Went to Recovery Mode

The hard drive is bad and you will need to get it replaced. There is a repair service box on this page if you scroll down; just enter your zip code to find a repair service near you.

Aug 16, 2007 | Creative Labs ZEN Vision:M Digital Media...

Not finding what you are looking for?
Creative Labs ZEN Vision:M Digital Media Player Logo

Related Topics:

1,519 people viewed this question

Ask a Question

Usually answered in minutes!

Top Creative Labs Audio Players & Recorders Experts


Level 3 Expert

13434 Answers


Level 3 Expert

85206 Answers

Brad Brown

Level 3 Expert

18108 Answers

Are you a Creative Labs Audio Player and Recorder Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides