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HP Office Jet all in one-emailing scans feature.

HP Officejet 6310 All-in-One
How do I change my email settings for scans from Outlook to Thunderbird. I have tried to delete Outlook and insert Thunderbird from the Email settings window, but are unable to delete outlook. I presume there is a default setting on your equipment so I need to get into this part but cannot find it. I use thunderbird for all my emails.

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  • mavlinmuz Mar 15, 2008

    I think the problem lies in the software that HP provides in that it does not give the user an option to use other email programs-only outlook.


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Try open internet explorer property and choose programs...

Posted on Mar 15, 2008

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Thanks for stopping by for help.

My name is Jei and I'll try my best to help you out.

From what I can gather your saying you can no longer get attachments in your email. There are several reasons why this may happen, but I'll cover the two simplest ones first.

1. You have done an update and your email software has reset to not allow attachments.

To check if this is the case, open your email program. I am assuming your using Outlook Express at the moment. Once your email is open Click on "Tools" then "Options" from the very top of the program. Up where File, Edit, View is.

Once in "Options" click the "Security" tab. In this section you should have a checkbox that reads "Do not allow attachments to be saved or opened....." uncheck this box and press ok.

You may need to close your email program down by pressing the X in the upper right hand corner then re-open it.

If this does not work, or you are using a different email program, you may also want to check your anti-virus software to see if it is blocking attachments.

Hope this helps out and feel free to ask again if not.


Jul 06, 2008 | Computers & Internet

2 Answers

My HP Desk jet will not scan


Could you please tell me which model you have?

Jan 20, 2008 | Computers & Internet

1 Answer

When I scan a page and email it to someone,including myself, the image enlarges 12 times larger. How do I change the print size?

Check the resolution of your scanned pictures. I don't know what program you use to view your scanned images, but although you see what looks like the proper image size to you may actually be a reduced size so that it fits on the screen. Check the percentage of view that should be indicated on your screen somewhere, It may say something like 10%.
Since I don't know what software you are using to scan with, look in its help directory for instructions on how to adjust or reduce the resolution when you scan you images. Either that or once scanned open up your images with a image editing application and adjust the resolution there.

Mar 31, 2008 | Computers & Internet

2 Answers

After replacing my color cartridge my printer won't print in color. but it will copy color pages perfectly.

When you go to print from IE check the prefrences and see if it is set to Monochrome. It should be under the Advanced tab.

Mar 12, 2008 | Computers & Internet

1 Answer

Cannot install hp officejet 6310 to my vita premium computer

This is the correct software for Vista.
163 meg file.

Mar 11, 2008 | Computers & Internet

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Cannot install printer software ,tells me a newer version of software is already installed .this is a HP pavilion computer using windows xp home addition and a hp psc 1350 all in one. I uninstalled the...

try uninstalling any software relating to the printer.
shutdown the computer. Remove any printer to computer cables. Re-boot ( startup ) the computer.
let it set itself up. then shutdown.
turn off the power to computer, put your printer cable back in, as if you were installing it for the first time.
the computer should have found new hardware ( your printer ) And ask for a driver. ensure your HP disk is in the drive, and ask to search Drive D:- Or E:- wherever your CD is located.
If it,s already got the latest drivers installed, i would,nt worry unless your printers not functioning correctly.
Mike @ Compurepair.

Feb 19, 2008 | Computers & Internet

1 Answer

HP Deskjet 840c - Printing Emails

I did see you reinstalled your software) but please continue
It is important that you have that icon by the clock. Power off the printer by pressing the power button on the printer.
Please un-install your printer software through Add/Remove Programs within the control panel. Please restart the Pc after un-install is complete. Create a folder on your hard drive and name it, "HP DeskJet 840C". Go to this link listed below & download the printer driver software listed. When you save to disk you can choose where you want to save. Pick the folder you created. Save inside this folder. The HP driver (Will most likely be updated software). I promise, you will have a icon down by your clock when finished.
Follow the instruction in your manual for setup & installation.
If you using Outlook Express & you want to print or send through your printer the page should be set as 8.5x11". Orientation should be set to Portrait, unless you set this for A4.
Lastly, please turn off your anti-virus software during install & re-install. Just in case you come back to this thread!
please vote...

Jan 30, 2008 | Computers & Internet

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