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I can not see my Network Printer in the directory.

A user just told me he can not see his printer in the list when he goes to try and install it to his local machine.
I can ping the printer and bring it up in the internet using the IP, but I can not see it in the Printserver directory where all of our printers are stored.
How do I make it reappear or what happened to it.
Thanks,George

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  • oosyodaddy Apr 01, 2008

    I already fixed it, I used the driver to run me through the install process and yes the manual installation would have worked as well. Thanks for the feedback.

    George

  • Anonymous Jan 12, 2009

    i deleted my printer from the add printer view due to paper jaming, when i try to add it back i cannot do it . i cannot even see it from my Active Directory but it appears in the DHCP as one of those reseavations. i can even ping. oh what do i do. i need your help to solve this problem .thanks in advance

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Add the printer as local and set it to tcp/ip port the enter the ip addressee of the printer there and add the printer

Posted on Apr 01, 2008

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Possible reason why you cannot print with the print server is because the computer is not getting a valid IP from the router or a firewall is installed in the computer. You have to disable all firewalls installed in the computer.

For the print server setup, please follow the steps below:

Note: Before setting up the print server, make sure that you can print when printer is connected directly to the computer.

1. Wire the print server to router. Check the lights on it. It should have the ACT light on and the Error light off.

2. One way to test if the printer would work with the print server is to reset the print server for 3 to 5 seconds while it is powered on and after you release the button, the printer should automatically print the IP address of the print server.

Note: If the printer did not print, there is a possibility that they are not compatible. However, you may still continue to try to set up the print server.

3. Install the PS121 software.

a. Power on your computer, let the operating system boot up completely, and log in as needed.
b. Insert the Resource CD for the PS121 into your CD-ROM drive. The CD main page shown at the right will load.
c. Click Install Software.
d. Click Next and follow the software installation utility prompts to complete the software installation.
e. When prompted, restart your computer to complete the installation.
f. When your computer restarts, click Finish to run the Print Server Setup Wizard.

4. Run the Print Server Setup Wizard to Set Up a Fixed IP Address for the PS121.

a. The Print Server Setup Wizard screen should be displayed.
b. Click Next to proceed. The Print Server Wizard will now search your network for the PS121. If the Print Server Setup Wizard cannot find your PS121, check the network connections and status lights on the PS121.
c. The “Server Name” and the “IP Address” your network assigned to the PS121 are displayed. Click Next to proceed to the device name screen.
d. You can enter a descriptive Device Name and Domain Name or accept the defaults. Click Next to proceed to the IP Address configuration screen. The Print Server Wizard displays a recommended static IP address setting for the PS121. This is usually fine.
e. Click Next to proceed.
f. Click Finish to exit the Print Server Setup Wizard. This completes the configuration of the PS121 for operation on your network.
g. Click Yes to run the Add Printer Port Wizard. Follow the instructions in the next section for using the this wizard to set up each computer to use the PS121.

To set up each computer to use the PS121, please follow the instructions below:

1. Use the NETGEAR Add Printer Wizard to set up each PC to use the PS121.
a. When the Print Server Setup Wizard finishes, you are prompted to run the Add Printer Port Wizard. Click Yes to proceed. Alternatively, from the Windows Start menu NETGEAR Print Server program group, you can run the NETGEAR Add Printer Wizard.
b. After a short delay while the software searches the network for your PS121, the Printer Select window opens and displays the PS121 you have set up.
c. Click Next to proceed to the Port/Printer name screen. Take note of the printer model number listed.

2. Set up the correct printer driver for the printer port.
a. Click Next to proceed to the Port/Printer name screen. Take note of the printer model number listed.
b. Click Next to proceed to the Select Printer screen. If you see the exact printer model number listed as the printer model number from in the previous screen, click it to select it from the list.
c. If prompted, print a test page to verify operation of the printer and the PS121. Then, close any remaining Add Printer Port Wizard or Windows Add Printer Wizard windows.

Use the NETGEAR PS121 Mini Print Server Resource CD to run the Add Printer Port Wizard to set up each PC on you network that you want to use with the PS121. Select the port you added

You may also use the links below as your guide to troubleshoot the print server:

http://kbserver.netgear.com/kb_web_files/n101269.asp

http://kbserver.netgear.com/kb_web_files/n100033.asp

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1. Model number of router
2. Model of printer
3. Operating system of computer/s


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(02) Are you running any firewall software (other than the firewall built into the operating system) on either computer?

(03) If you are, please, let us know which firewall software it is and, for now, please, disable it.

(04) Do both these computers have Internet access? (I'm assuming they do but I do need to ask.)

(05) Is the printer currently ONLINE and working properly w/ the XP machine?

IF YOU HAVEN'T DONE SO ALREADY, PLEASE, DO THE FOLLOWING:

(06) Assign *both* computers to the same network WORKGROUP.

(07) Ensure that file and print sharing are enabled on the XP machine. If you'd like, do so on the Vista system, too.
(A) How to on Windows XP
(B) How to on Windows Vista

(08) "Share" the printer on the XP machine (in printer properties).

(09) Can each computer now see itself AND the other computer on the network?

(10) Have you added your user name and password that you're using on the Vista system to the users list on the XP system?

(11) If you haven't done so already, please, do this. The user name should have a password associated w/ it. So, if you aren't using a password on your Vista system profile, assign one then add that user's credentials to the users list on the XP system.

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