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I am using Windows 7 Ultimate 64 and the iQue did not work. There is no USB driver and as far as I know there isn't going to be one. However, I did get it working by installing Windows XP mode and the Windows Virtual Machine on my XP system. You need to check if your computer can run XP mode and there are Microsoft tools to do that. After you get XP mode installed and running, there will be a virtual XP window on your desktop. Plug the iQue in its cradle and plug it in to the USB port. Use your iQue setup CD to install the Palm desktop in XP as you normally would. At some point, you have to tell XP to attach your iQue to the USB port. Near the XP title bar, there is a USB pull-down menu. Use this to attach the device. It will ask for a driver. Just say to use the Garmin-supplied driver. Wait until this finishes successfully. Before trying a sync, open the Palm desktop and go to Hotsync/custom and change everything you can to "handheld overwrites desktop" and save this. Push the hotsync button on the cradle. If it doesn't connect, go to the USB pull-down and click attach. It should work!
You can download for free the installation disk software from www.garmin.com. You can also download a base map, but may have to buy maps from Garmin for more detailed maps/charts. You may need the serial number of the unit to unlock the maps, this is on a paper sticker under the gps antenna.
You can get City Navigator 2008 CD from your local Garmin dealer. Cost around $100. It updates via MapSource program and USB connection to IQue 3600. Do not get "NT" maps as 3600 does not understand "NT" compression
Even with the maps unlocked it they can appear to be locked.
There are little known flags to diable/enable the base/detailed maps.
Check that the boxes are checked under the <Map><Options><Misc>
You can select either base or detailed maps there.
Disable both and it looks like the unit doesn't have any maps.
I got a Vista computer in April and have problems also. You need a special program to install the maps. email Garmin and they will send you the link. An SD card reader/writer is MUCH faster than the sync.
I didn't have syncing problems until after I tried to install Documents to Go. I had to remove Doc to Go v6 because it was making my computer unstable. Doc to GO V10 works with Vista but requires Palm OS6. Garmin says that Palm OS6 can't be installed on the Garmin iQue because they added proprietary software to OS4. I believe my sync problems will disappear after I reload the Palm Software.
Go to my computer, right click -> Properties -> Hardware -> Device Manager.
Locate your IQUE 3600, or Palm.
Now, if your palm has a Yellow Exclamation mark on it, that means that your computer is not recognizing the Palm. Select Driver details. Re-install the driver off the "Setup CD" that came with your IQUE 3600.