Everytime i listen tio my music the, vocals sound like it is underwater. the music sounds distorted too. but since i have the i-pod headphones, i tweak the bendable piece of rubber between the wire and the the metal insert and it sounds
well again .
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Found your question due to having the exact problem you described. New firmware, format... loaded new music, same problem. While switching to yet another set of headphones the sound got better momentarily. The case doesn't appear loose, but squeeze right next to the lcd and lyra name and the audio was fixed. For some reason the audio was mechanical sounding and the voice was almost non-existant unless pressure was placed on the player where described. I tightened the screw in the retaining strap hole and the one under the USB connector flap and all is well for now. Good Luck!!!!
First thing you wanna do is to try another set of headphones. If it still sounds muffled then theres a fault in the audio output section and these things are non user serviceable. Your gonna need to send back to the manufacturer. Good Luck