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On most VTech phones the voicemail indicator turns on when someone leaves a message on the voicemail system offered by your phone company. Many phone companies have such a system, which takes messages when your phone is busy. You'll have to contact your phone company for instructions on accessing their voicemail system.
Dial Feature 985 When the display changes to say SET something, dial 9 it'll prompt for a password, dial 73738767793 it'll ask if you want to reset the password, say YES then you'll be able to login with feature 983 1020000
You have unheard messages on the voicemail system provided by your telephone company. This system records messages when someone calls while you're already on the phone. Please contact your telephone company for instructions on accessing their voicemail system.
Depending what number your extensions start with, you need to go to the programming for the auto attendant and "undefine" the number in the menu. More than likely, it is built as a "thru-dial" and allows callers to punch in the extension. If you remove this, callers will have no other choice but to use the options in the menu. I can walk you through these changes if you want.