Question about Creative Labs Zen Touch MP3 Player
My computer recognizes it as "Creative Zen Touch." But instead of a 20 GB MP3 player, it's recognized as a 20 MB mass storage device. Tried updating the firmware...update stated that I already had 2.11.01. I have run all the tools in recovery mode (in which the player is stuck). I have reset the player. I have tried uninstalling the Univ. Ser. Bus controllers. The MP3 Recovery Tool from Creative doesn't recognize the device when the computer does.
You seem to have the most extensive knowledge base regarding the issues surrounding the Zen Touch. Any insight/help you could provide would be MUCH appreciated. Thanks for your time in advance.
PS - I have two computers one with Vista Premium/WMP 11, and one with XP Home Edition with Service Pack 2 and WMP 11. I tried uninstalling WMP 11 and it won't allow the uninstall saying the folder for the uninstall has been deleted (not something I ever did). It works on neither.
Well this is a common problem when the player is dropped or banged just a little bit. Format it and reinstall firmware.
Okay. Also if you goto add/remove programs and select WMP11... this should be all you need to do, if it gives you the option then downgrade to version 10. Goto programfiles and delete the creative folder.
this is after of course removing the driver and disconnecting it.
reboot and plug it in and put firmware onit
Posted on Mar 15, 2008
Have you done a clean ? if that doesnt work you will have to format.
Posted on Mar 14, 2008
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