The bottom storage drawer of my new Hotpoint RB787 does not slide in-out properly. It comes off-track every time I open or close it whether it has contents or not. Now it is stuck open and off-track. Any suggestions? Lynne
This was installed by contractors for the apartment complex and they say ALL of these models have the same problem. How can this be?
An expert who has achieved level 3 by getting 1000 points
An expert that got 10 achievements.
An expert that got 5 achievements.
An expert whose answer got voted for 500 times.
Re: Storage drawer - design flaw?
Yea find it hard to believe that a product would be built this way!!, without looking at it would imagine that the tracks going back on both sides are too close together, which usually happens when the unit is mishandled upon delivery, a quick call to an authorized servicer will correct problem( it is a warr issue any way, and from the sound of it hell have a lot of warr work in your development
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
this taken from ehow site:
Slide-in ranges and freestanding ranges use the same installation techniques, with one minor difference: the slide-in range rests on the edge of your counter top. Removing a slide-in range is not difficult but will require a friend to assist. Removing the storage drawer from the slide-in range first will give you access to the power cord and gas shut-off valve, if your unit uses gas
Pull the bottom storage drawer out as far as it will slide. Lift up the front of the drawer and unhook the back of the drawer from the drawer guide. Pull the drawer away from the range.
Reach under the slide-in range and unplug the power cord from the wall outlet. Turn the gas valve to the off position on the house line coming from the wall.
Lift the top of the slide-in range with the assistance of your helper, and pull the range forward enough that you can access the back of the range.
Go behind the range and locate the connection between the house gas line and the range gas line. Disconnect the flexible gas line from the house gas line with a pair of channel lock pliers or a pipe wrench.
Lift up on the rear of the slide-in range while your partner lifts the front. Slide the range out of the cabinet opening and out of the house. Lifting the unit will prevent unnecessary damage to your counter tops.
Your range is a Direct spark model.If you want a Direct spark manual, let me know. The module gets confirmation from relay on the oven control and sends dc power to the gas valve. I suspect that gas valve be cause the top burners work which is usually and indicator that the module is fine. The terminals ohms should be 216 ohms between each of the 3. If any are open the valve won't work.