Question about Creative Labs Zen MicroPhoto MP3 Player

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Won't accept firm ware or go out of recovery mode.

3 different people including a best buy geek tried everything there is online to reboot the creative software. I can't imagine there is a trick I can do at home, so I want to mail it in to have the company (or whoever) fix it. I am fairly certain it is just a software issue. It is NOT in warranty so I will have to pay something, but I can't for the life of me find a way to contact anyone at the company to find out where/how to mail it in!!

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  • homsapian May 26, 2008

    I'm having the same problem--I accidentally erased the firmware on my microphoto and when I went to reload the version I dowloaded from teh Creative site, my computer keeps telling me to plug my device in, which of course it already is. I've tried multiple USBs and ports. I tried to load the driver and I get this error: "A service installation section in this INF is invalid." I have combed the internet looking for help to no avail. Can anyone help?



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Detach your player from the PC if it is connected, and turn off the player.
If the player stops responding, you can reset the player. To reset the player, gently
insert a thin object into the Reset hole located below the power switch.

Booting straight to the Recovery menu
I decided to open it up to check out the hard drive to see what kind I would need so I could try replacing it. The data plug that attaches to the hard drive itself was partially unplugged. So, I pushed it back in all the way, put it all back together again, and turned it on just to see if something different might happen. (I had it set in my mind that the hard drive failed and I would need a new one, so I didn't expect anything different to happen) And to my surprise, it worked just like new again.

Before you go off and invest in a new hard drive, I suggest opening it up and make sure that plug is in all the way. Since you'll be opening it up in any case, it wouldn't hurt

good luck
please mark the post with a fixya

Posted on Mar 17, 2008

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How do you open it up?

Posted on Apr 20, 2008


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You must give it the firmware upgrade from, or it will not be able to get out of this mode.

Creative Zen
Try another PC or another USB port
Make sure the hold/lock is not engaged
Check for firmware update on Creative's website
Get Recovery Tool from Creative
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
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Step by step instructions for formatting a player
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-Tha Mp3 Doctor

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