Question about Xerox PRINTERS - FAXCENTRE 2121 21PPM LSR 250 SHT TRAY SHTFDR All-In-One Laser

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Faxcentre 2121 This fax machine will send faxes, but won't receive them. It's connected to a standard analog voice line. I tried an analog phone, called the number, and it works, but if I try and fax to it, it just rings and rings and doesn't pick up. Is there a setting I have to change on the menus?

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Yes, there are settings in the menu. Scroll to the set up mode.
In there you can find fax recieve. Choose the setting for for auto answer mode, then select the amount of rings. Once you have this, try it again and see if it answers.
If it does not answer this might be a hardware issue, call Xerox for repair.

Posted on Oct 17, 2009

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You do have your phone number and ID set into memory I assume. That is a must.
Check an see if Junk Fax is turned off. It will reject 99 percent of calls.
Make sure ECM is ON.
Be sure you are not set to ans/fax mode.
Turn off secure receive, and manual receive.
Make certain you are plugged into the " LINE" jack and not "EXT".
After eryfying those things. Then you most likely have a phone line issue. Let me explaine this. It will make more sense after i do.
When you send a fax, you manually turn on the phone line. You energise a relay, just as picking up a phone and actuating the switches in the phone to connect to the line, you physically make the connection.
There are 3 conditions that must me met to connect an incomming / received fax.
1 is line voltage, 2 is line current and 3 is decibel loss.
When you are receiving a call, the connection to accept a fax is based on signal strength. If any of those 3 above are not correct, there will not be a strong enough signal to make the fax board pick up. You may have a bad jack or the phone line from the the jack to the phone may be bad.
a good example, and very accurate, it like using your TV/VCR?DVD remote control with weak batteries. Press change channel, volume or on and off, most of the time it won't work. You could take a volt meter and measure the battery, and you would measure 1.5 volts. But the battery being weak can't give enough current, or wattage, and the channel won't change, the volume will not adjust and it will not turn on and off. But walk up to it and press the buttons and wala, it works.
Check those settings I have suggested first. Then I very very very much suspect a phone line issue, even if it faxes out, and has a dial tone.

Posted on Mar 14, 2008

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