Question about SanDisk Sansa e250 MP3 Player

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Stuck my player is stuck at record, can't turn off or change options. Tried it connected to computer and not connected its doing nothing

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  • hjabdu Mar 19, 2008

    Thanks a lot for your help, it still did not work, but they will replace it.

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  • 28 Answers

Try holding down the power button for 10 seconds to reset it. if this does not work you need to go onto Sansa's website and download the updater and upgrade the firmware. Let me know if this works or not, if not I will look into it a little further.

Posted on Mar 16, 2008

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If you cannot change the "modes", you will have to put it into recovery mode to fix it. You need to put the device into "recovery mode" before you run the tool. - Turn the device off (hold power for 20 seconds) - Slide the hold switch into "hold" position. - Press and hold the "record" button while connecting it to your computer. Keep holding the "record" button until you see the "new hardware found" on your computer. Download and run the recovery tool from the SanDisk website. Make sure you select "format" when prompted. http://sandisk.com/assets/file/downloads/firmware/e200fw01.00.12.exe Best of Luck.

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