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Model # GTS17KBSERWW Serial # AM746954 The fresh food compartment of the refrigerator is not cooling (the freezer is working fine)... we reset the control to 9, but what few items remain inside feel just on the cool side of 'lukewarm'. Nothing is blocking the air duct in the freezer compartment, and all other possible causes listed on page 22-23 of the owner's manual have been checked. It has been well over 24 hrs since making the adjustment to the control setting -- what's up?

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SOURCE: top freezer GE refrigerator GTS17KBSERWW

Check to see if the vents between the refrigerator and freezer are blocked. Or check to see if the fan is running (the evap fan motor in the back of the freezer) You may have a defrost problem if the vents aren't plugged.

Posted on Mar 20, 2008

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Side-by-Side: Refrigerator will not maintain temp below 50 Deg. Freezer works fine - where is the problem? Model Number MSD2757AE


Your problem may be with:

* the "damper control assembly", which is located in the upper left side of the fresh food compartment. This control regulates the amount of cold air originating from the freezer compartment that enters the fresh food compartment.
* there may be an issue with the "fresh food temperature control assembly"

Check the temperature settings in the fresh food compartment (should be located up front). I recommend the "one-half way mark" for both freezer and fresh food compartments.

Contact an appliance service company.

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I need you to confirm that your model number is ZICS360NR and I will help you, Sea Breeze

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1 Answer

Bottom of fridge not cooling


The fresh food compartment is cooled by air being blown from the freezer compartment into the fresh food compartment. Something is restricting that air flow which causes your fresh food compartment to stay warm.

There is a panel, or door if you will, that separates the freezer and fresh food compartments. The freezer temp control determines how much cold air is allowed to escape into the fresh food compartment by opening or closing this panel.

If the panel is restricted from moving (stuck closed, for example), the freezer will get VERY cold while the fresh food compartment will be warm.

Try thoroughly defrosting the refrigerator. Possibly an accumulation of ice is preventing the panel from moving and/or is restricting air flow from the freezer to the fresh food compartment. It's a free fix and may solve your problem altogether.

If that doesn't help, or helps only temporarily, you may have a problem with panel itself or the linkage that connects it to the control mechanism. Unless you're skilled in appliance repair, checking and repairing these components will require the help of a service technician

Hope this was helpful. Good Luck.

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1 Answer

Maytag bottom freezer Model MBF2254HEB not blowing cold air into freezer or fridge, blows warm air if blowing at all, starts and stops. Any suggestions? Possibly a reset button somewhere? Thanks - Kurt


The fresh food compartment is cooled by air being blown from the freezer compartment into the fresh food compartment. Something is restricting that air flow which causes your fresh food compartment to stay warm.

There is a panel, or door if you will, that separates the freezer and fresh food compartments. The freezer temp control determines how much cold air is allowed to escape into the fresh food compartment by opening or closing this panel.

If the panel is restricted from moving (stuck closed, for example), the freezer will get VERY cold while the fresh food compartment will be warm.

Try thoroughly defrosting the refrigerator. Possibly an accumulation of ice is preventing the panel from moving and/or is restricting air flow from the freezer to the fresh food compartment. It's a free fix and may solve your problem altogether.

If that doesn't help, or helps only temporarily, you may have a problem with panel itself or the linkage that connects it to the control mechanism. Unless you're skilled in appliance repair, checking and repairing these components will require the help of a service technician

Hope this was helpful. Good Luck.

Aug 29, 2009 | Refrigerators

1 Answer

Fridg is not working right


The fresh food compartment is cooled by air being blown from the freezer compartment into the fresh food compartment. Something is restricting that air flow which causes your fresh food compartment to stay warm.

There is a panel, or door if you will, that separates the freezer and fresh food compartments. The freezer temp control determines how much cold air is allowed to escape into the fresh food compartment by opening or closing this panel.

If the panel is restricted from moving (stuck closed, for example), the freezer will get VERY cold while the fresh food compartment will be warm.

Try thoroughly defrosting the refrigerator. Possibly an accumulation of ice is preventing the panel from moving and/or is restricting air flow from the freezer to the fresh food compartment. It's a free fix and may solve your problem altogether.

If that doesn't help, or helps only temporarily, you may have a problem with panel itself or the linkage that connects it to the control mechanism. Unless you're skilled in appliance repair, checking and repairing these components will require the help of a service technician

Hope this was helpful. Good Luck.

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1 Answer

Working fridge, warm freezer.


The fresh food compartment is cooled by air being blown from the freezer compartment into the fresh food compartment.

There is a panel, or door if you will, that separates the freezer and fresh food compartments. The freezer temp control determines how much cold air is allowed to escape into the fresh food compartment by opening or closing this panel.

In your case, the door must be stuck all the way open, allowing all the cold air to be diverted into the fresh food compartment. The compressor cycle is controlled by the thermostat in the fresh food compartment and thus 'short cycles' because the fresh food compartment acheives normal temperature while the freezer is relativel warm.

If the panel is restricted from moving (stuck in the extreme open position, for example), the fresh food compartment will get VERY cold while the freezer will be warm.

Try thoroughly defrosting the refrigerator. Possibly an accumulation of ice is preventing the panel from moving and/or is diverting all the cold air from the freezer into the fresh food compartment. It's a free fix and may solve your problem altogether.

If that doesn't help, or helps only temporarily, you may have a problem with panel/door/flap itself or the linkage that connects it to the control mechanism. Unless you're skilled in appliance repair, checking and repairing these components will require the help of a service technician

Hope this was helpful. Good Luck.

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1 Answer

We have a ge side by side and the refrigerator is freesing stuff. the model number is GSS25X SNA BS


Is it all areas of the fresh food side that are freezing your items, or is it the drawer area?

There is a direct connection (on my GE side-by-side, at least) between the freezer compartment and the drawers in the fresh food compartment. The size of the connection is controlled with a wheel or a slider. This could contribute to freezing in that area of the fresh food compartment.

Otherwise, it could be the temp sensor(s) in the fresh food compartment. If the computer thinks the temp is too high in the fresh food compartment, it will continue to cool.

It could be a problem with the motorized door that connects the freezer compartment to the fresh food compartment, located at the top of the dividing wall between the compartment. That door should close when the temp in the fresh food compartment is cold enough. If that door mechanism has failed, is disconnected, or otherwise blocked in the open position, cold air from the freezer compartment will continue to circulate into the fresh food compartment.

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1 Answer

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Either the fan that blows cold air from the freezer compartment to the fresh food compartment is burned out or the door/flap that seperates the compartments is stuck or the linkage connecting it to the fresh food temperature dial is stuck or broken.

The evaporator coils are in the freezer compartment and air is blown from the freezer compartment to cool the fresh food compartment. For some reason, air is not moving to fresh food compartment.

If the fan is running, it could be something as simple as Ice blocking to door between the freezer and fresh food compartment. I know modern refrigerators are self-defrosting, but that's only the evaporator coils, which are defrosted by a timer and a heater.

Ice can form on passageways inside the refrigerator, like the exit of the ice maker and in this case, on the door and 'tunnel' between the freezer and fresh food compartment. It's free, and doesn't take a lot of time, so try completely defrosting the unit before doing anything else.

BE SURE to keep the doors open, as odors can form as particles of food are allowed to defrost that may have been frozen in an ice pack for months or even years. Clean the interior of the refrigerator while you have everything out and reset the controls to normal settings.

If this doesn't help, there may be a mechanical problem with the air transfer control flap/door that will need to be fixed.

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1 Answer

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If you have frost on the back wall of the freezer compartment you have a defrost problem. When the freezer coil does not defrost the refrigerator does not get air for cooling.

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1 Answer

Top freezer GE refrigerator GTS17KBSERWW


Check to see if the vents between the refrigerator and freezer are blocked. Or check to see if the fan is running (the evap fan motor in the back of the freezer) You may have a defrost problem if the vents aren't plugged.

Mar 19, 2008 | Refrigerators

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