Question about Logitech EasyCall Desktop 967689-0403 Keyboard/Mouse

1 Answer

Keyboard stoppped working

My batteries are good in the keyboard, I have unconnected and reconnected. In the middle of my work yesterday, the keyboard just stopped working. I cannot determine what the problem is. The mouse works fine, when I hold connect on the wireless connector and the keyboard, the two lights on each side blink green, then the light on the left goes to red. Can you help??

Posted by on


1 Answer

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 2 Answers

I had the same problem. Some keys on the keyboard would work, others not. It seemed to happen after an update to the SetPoint software. I got it fixed! I tried everything and in the end this is what worked:

1. I started the computer and obviously could not log in.
2. My mouse worked, my standby key worked, but no other keys.
3. I used the mouse to activate the on-board keyboard in Vista (left bottom corner).
4. I put in my password and logged in.
5. I opened up an app (Excel in my case) to try to type something in.
6. As soon as I hit a key a Logitech wizard for encrypted communication came up!!! It asked me to press the connect button and then enter a code it displayed (keyboard worked at this point).

From this point on the keyboard worked!!

Note to Logitech.... great job on the extra security... bad job on the implementation... if your wizard runs after a PC is rebooted that has login passowrd protection.... how are the users supposed to log in??
Note: My logitech upgrade hung... with mouse and keyboard becoming unresponsive so I had to do the hard power off... maybe the wizard was meant to run after the upgrade before I had to force a restart, but this is something that should be taken into account as well.

Posted on Jun 19, 2009


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Good luck!

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Reconnect battery

the battery in the alarm is probably flat and the alarm is working off the car battery. They are designed so that if some one Is stealing the battery the alarm sounds and when both batteries are working the alarm is triggered by another source.

May 11, 2013 | Viper Vehicle Parts & Accessories

1 Answer

Acer keyboard is not working. some key along with the enter key is not working.

I suggest you (click >>) remove the keyboard, use a toothbrush on the "contact" point on the ribbon cable just below the yellow arrow click here, sometimes they oxidize.

removal then just refitting has been known to cure!

if not new keyboard should be cheap enough.

hope this helps

Sep 28, 2012 | Computers & Internet

1 Answer

... Replaced battery in a 2005 Chevy Colorado Crew

something puts bcm into safe mode. take neg. battery cable off and touch it to pos. post for 30 sec. leave unconnected for 6 hrs then reconnect. should work after that. just did mine. dealer wanted 400$ to change door switch

Feb 16, 2011 | 2005 Chevrolet Colorado

1 Answer

After using my Microsoft Wireless Comfort Keyboard 4000 for about 20 minutes, keys stop working in the middle of use. Current drivers are installed, fresh batteries have been used, I have uninstalled and...

Chances are that the keyboard is too far away from the receiver. This will wear the batteries down very fast. Optimal distance is less then 3 feet away unobstructed. try this and you shouldn't have many problems anymore.

Aug 16, 2010 | Microsoft Wireless Laser Desktop 4000...

1 Answer

My Logitech wireless keyboard has stoppe working properly. Big delay,multiple letters, capitalization problems, etc. What can I do/

Replace the batteries. If this doesn't solve the problem, check to see if it is within the warranty period to replace the product.

Jul 04, 2010 | Logitech Wireless Access Duo Optical...

1 Answer

Dell wireless keyboard stoppped working

you will have to get a new one to me it sounds like there is no hope for it sorry but in you give me a rate of fixya for my help i will send you a wireless keyboard and mouse logitec

Apr 21, 2009 | Dell Wireless Keyboard Optical Mouse w0147

1 Answer

Slow or none response time for HP Wireless Keyboard

You might want to check the batteries being wireless, also check the device conected to your tower that reads the keyboard, make sure its pushed in all the way or not being disturbed by any objects.

Apr 21, 2009 | HP Keyboard & Mouse

1 Answer

Mx3200 keyboard stoped typing

Unplug the USB (or PS/2) plug for a couple of seconds and reconnect them. That worked for me when this happened on my older Logitech keyboard.

Jul 05, 2008 | Logitech Cordless Desktop MX3200 Laser...

Not finding what you are looking for?
Logitech EasyCall Desktop 967689-0403 Keyboard/Mouse Logo

284 people viewed this question

Ask a Question

Usually answered in minutes!

Top Logitech Computers & Internet Experts

micky dee

Level 3 Expert

2970 Answers

Les Dickinson
Les Dickinson

Level 3 Expert

18417 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17130 Answers

Are you a Logitech Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides