Question about Logitech EasyCall Desktop 967689-0403 Keyboard/Mouse

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Keyboard stoppped working

My batteries are good in the keyboard, I have unconnected and reconnected. In the middle of my work yesterday, the keyboard just stopped working. I cannot determine what the problem is. The mouse works fine, when I hold connect on the wireless connector and the keyboard, the two lights on each side blink green, then the light on the left goes to red. Can you help??

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I had the same problem. Some keys on the keyboard would work, others not. It seemed to happen after an update to the SetPoint software. I got it fixed! I tried everything and in the end this is what worked:

1. I started the computer and obviously could not log in.
2. My mouse worked, my standby key worked, but no other keys.
3. I used the mouse to activate the on-board keyboard in Vista (left bottom corner).
4. I put in my password and logged in.
5. I opened up an app (Excel in my case) to try to type something in.
6. As soon as I hit a key a Logitech wizard for encrypted communication came up!!! It asked me to press the connect button and then enter a code it displayed (keyboard worked at this point).

From this point on the keyboard worked!!

Note to Logitech.... great job on the extra security... bad job on the implementation... if your wizard runs after a PC is rebooted that has login passowrd protection.... how are the users supposed to log in??
Note: My logitech upgrade hung... with mouse and keyboard becoming unresponsive so I had to do the hard power off... maybe the wizard was meant to run after the upgrade before I had to force a restart, but this is something that should be taken into account as well.

Posted on Jun 19, 2009

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Posted on Jan 02, 2017

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