Question about Whirlpool Duet GHW9150P Front Load Washer

3 Answers

Whirlpool Duet Washer Error Code F-11

Random at any point during a cycle. I am really frustrated with this machine which is only two years old and cost me 1200.00. Whirlpool has been no help. It looks like my only option is to purchase a new CCU for about 150.00 and try that. If that doesn't work next try replacing the MCU for about 150.00 and see if that fixes it.
I will never purchase another Whirlpool appliance.

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  • 10 more comments 
  • rvinman Mar 15, 2008

    I have the same problem except I get either DL or F11. I checked the wires between the CCU and MCU but the door is locked and I can't get at the latch unit.

  • Anonymous Mar 16, 2008

    We have the same problem with this machine. Fdl more than F-11 however. It stopped working about four months ago and I let it sit and used our old washer in the basement. Than I decided to try it again and it worked for about a month and now on the blink again. Paid a nice 1299 for the set in a new construction. When it works it is fine but of course no support and the repair man is a month out. What a pain.

  • Anonymous Mar 30, 2008

    First occurence was when about 1 year old - got F11 and DL. Service tech replaced the door lock. Mostly resolved the problem but still got the occasional F11, but would clear and cycle continue by doing the cancel start cycle refered to in the user manual.

    Two weeks ago, got F11, then F11/DL and machine would not respond. Finally unplugged/plugged in and was able to cancel the cycle and unlock the door. Service replaced machine control and motor control boards. Worked once, then the next load, got F11 mid cycle. It cleared and completed the cycle. I pressed my luck and tried another load. Again F11 mid cycle. This time letting it sit a few minutes would allow the restart. Stopped again in the same cycle - F11 and again I let it sit about 5 minutes, it cleared and finished the cycle. Next lad I took to the laundramat. I've read the the other posts, but if I had to guess this seems like a sensor problem

  • Anonymous Jun 09, 2008

    Same problem here. Have removed the door latch assembly and everything looks fine but still get the 6 clicks then the error code. Would love to remove the mother board and re-solder but was wondering if this is a relatively easy solder job (ie. how close are other terminals and just how exact do you have to be). I am decent at soldering but generally do not have good like with micro soldering on computer boards (like the x box). If it's not that difficult a job, I should be able to do it. I've ohmed out every part of the latch and am convinced that it is working perfectly. I'm thinking I could easily spend 400 to 500$ replacing parts before I finally get the solution and then from what I read, it could all happen again before the bleeding stops. If I have to spend the 200 for the board (actually 160 or so on the net) I think I'd rather go ahead and try the home fix first. Just wondering how many of these relays are actually bad or if they are mostly just poor joints to the boards.

  • marcelap Jun 23, 2008

    My washer displays F11 and stops working

  • sandicarman Jun 25, 2008

    Doing wash at the laundromart!!! My Duet front loader keeps giving me the F 11 errror code. Have no Idea what to do. don't even know what F 11 means.

  • Anonymous Aug 26, 2008

    I get a random f11 sometime during the wash cycle. Repairman came and said, for $402.00 he'll replace the CCU. Looks easy to me, for $185.00, I think I'll try it myself

  • wiljbro86 Aug 30, 2008

    have the same problem-get the f-11 code while washing or the washing machine won't even start because dl flashes which I assume is the door lock.

  • blippold Mar 01, 2009

    The "Best Solution" above seems to be the best and most logical fix for the intermittent F11 failure.  After replacing the MCU based on the advice of a "Whirlpool Service Technician" and wasting $174 on the part plus his service charge, I found the above information.  I did what the above recommended and so far it's working fine.  I didn't have a microsope but I used a magnifying glass but never could see any solder problems around the relays or anywhere else.  I did resolder the relay connections anyway.  I also cleaned all the edge connectors with an ink eraser.  I'm sort of used to resoldering and cleaning connectors from my normal line of work with electronic test equipment repair.  Anyway thanks for the above information.  It probably saved me another $300-$400.

  • Anonymous Mar 02, 2009

    We had the same problem of F-11 flashing only 6 months after purchase.  Our local appliance store (where we purchased it) sent out a technician who diagnosed the problem as related to not enough water getting into the tub. It causes the machine to malfunction and the error code F11 to show.  Our issue was this:  we have VERY hard well water with microscopic sediment that clogged a small screen that is connected between the water-in hose and the machine itself. Very little water was getting in and the machine (in my laypersons terms) was "waiting" for more water that never came -- so the door remained locked.  He replaced the screen and the machine has worked fine since -- still under warranty then.  We're working on the well water problem separately as we're finding that scale is building in all of our appliances.

  • jutussy Mar 03, 2009

    My Whirlpool does the same thing-it stops anywhere between 10 minutes left in cycle to 3 minutes left-i tried pushing pause button and restart sometimes that works-if not i unplug the machine and replug and do a drain/spin cycle-i also had a repairman take a look and he said he was not sure of what the problem could be but he could change a part for $300.00 no guarantees! Could it be electrical or is it really a water drainage problem?

  • sjbillings Mar 27, 2009

    Same exact problem as everyone else. At any time during cycle the F11 error code pops up. Sears wanted $500 to replace CCU. F that! I will never buy another Whirlpool product again! Have had several problems with a dishwasher and our microwave. Where do they make this ****? Already replaced door latch. Guess I will check the water intake screen, make sure machine is level, check all wire connections, and solder all connections as suggested.



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Yea id call them back and fight them to pay for the repair, at least the part , tell you saw it on the internet.. It was one of the trickiest ,wouldnt say common but def. an issue with this machine. In my own experience replacing the top ccu has done the trick at least 90 percent of time.F11 is communincation error between the top and bottom boards, butalso goes through the latch assy as well. and as far as the ccu goes there are 2 out there, check your model before ordering look closely cause a a ghw9150pw0 is a diffrent board then a ghw9150p1( and different by a bout $200 in board pricing)

Posted on Mar 15, 2008

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  • 1 Answer me and 18.99 itll be fixed .I made a small plastic part that fixes for good .

Posted on Sep 30, 2009


Earlier i just researched code "dl" (door lock), the washer would not start, door would not lock. this site under this code failure came up with a Wiz called "Coldcut".

I took the motherboard out and searched around for the crack with a microscope, I found that every one of the relays had bad solder joints with micro-cracks around the legs. This did not happen due to wear or vibration.This was a new replacement board. It was just a bad solder job on the factory wave solder machine. QC issue.
After re-soldering all the relays legs I have run the machine for a month now without any issue.
So there it is the final fix for the dreaded door lock F dl issue. and likely any other random error issue.

Comment by Coldcut, posted on Jan 25, 2008 the constant clicking and then F DL failure is symptom
If you want to test that the relays have a bad solder joint as I had found. after opening the machine top metal cover ( 3 screw in top rear), on the front of the CCU motherboard push up on one of the white connectors that has the black wires gently .you can safely do this as this is the low voltage area,
the machine will then gain control of door lock and the front buttons will now work.
stay away from the pink wires they are 110volts.
Yes resetting the power to the machine will sometimes work but the failure will reoccur randomly.
Just mark all the connectors location and remove the board open the plastic and remove the board. flip it over and add new solder to all the relays ( white square boxes) legs. Reassemble and rest assured you have fixed the issue.
BTW if you need to open the door manually, unplug unit , remove top washer cover, reach down (tight area) and below the front door latch you will feel a ring, push it down and the door will open. the same can be done from the bottom access panel but you will have a cramp in no time.

Comment by Coldcut, posted on Jan 26, 2008 yes those white boxes are the relays that control the door locks.
but while you are in there soldering there is another relay off to the side as I remember re-solder it too. I found that any relay on the board had micro-cracks around the legs.
Comment by Coldcut, posted on Jan 26, 2008 Also can you take a closeup of the bottom of the board before you fix the solder joints to show folks the issue before and after. Comment by Coldcut, posted on Jan 30, 2008 On a side note I have found that this same board is used in many brands of top loaders.and have of course the same issues.
I have notified the makers of this model what I found and they are forwarding it to their engineers . sic.

Posted on May 08, 2008

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F11 and/or dl code on a whirlpool duet front load washer

F11 is:
Serial Communication Error
Communication between the Central Control Unit (CCU) and the Motor Control Unit (MCU) cannot be sent correctly.
Check for:
Check Wire Harness connectors to the MCU, the motor, and Central Control Unit (CCU)
Check the Drive system for any worn or failed components
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Check the above link for a detailed article about the f11 error code.

Apr 01, 2010 | Whirlpool Duet GHW9150P Front Load Washer

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Error message F 11

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Replace failed component. Check for sharp edges in wash basket of machine. Companies want you to dump your machine & go for a new one, keeps their factories running.

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Intermittant trouble with code d 11

Answer Duet HT®
duet_f_dl_actualsize.gif Duet SportTM
This error code indicates that the door is not locking.
Is the washer door firmly shut?
The door must be completely closed for the washer to operate. The door may look as if it's closed, but it may not be latched. Open the door and firmly close it.
Were you washing a large load?
Before you close the washer door, check for laundry items sticking out beyond the door opening. Leave enough space in the washer to allow the clothes to freely tumble. Reduce your load size if needed.
fl_doorseal.jpg To remove the error display, press Pause/Cancel twice.

If Pause/Cancel does not work:
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  3. Re-select the cycle and press Start.
NOTE: If the error remains on the display, and all of the other conditions above have been checked, call for service.

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Whirlpool duet dront loader washer

Welcome to Fixya,

Try this,

The manufacturer recommends unplugging the washer for at least 30 minutes. This will often fix momentary glitches with the washer.

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Please remember to leave a rating

Oct 07, 2008 | Whirlpool Duet GHW9150P Front Load Washer

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