Recently when the printer runs out of paper and it is reloaded it will not remove the out of paper message. It will not print manually or other wise. Nothing seems to be physically wrong with the printer. Any ideas?
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Re: HP 2420dn out of paper
To perform a cold reset 1. Turn the printer off. 2. Hold down the SELECT ( ) button, and then turn the printer on. Continue holding down the SELECT ( ) button until all three printer control-panel lights flash once and then remain on. This might take up to 10 seconds. 3. After the message SELECT LANGUAGE appears on the display, press the UP ARROW ( ) button or the DOWN ARROW ( ) button until COLD RESET is highlighted. 4. Press the SELECT ( ) button. The printer performs a cold reset and then continues its power-on sequence. 5. Check all I/O settings and reset any customer-set printer configuration values. ENWW Printer resets and power-on modes 163
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According to the specs, this printer does not have a duplex unit and therefore cannot print double sided prints. DOUBLE SIDED PRINTING USING A SINGLE SIDED PRINTER If your printer does not have a duplex unit then the printercannot print double sided pages automatically. You can print double sided pages but you have to do it one page at a time. First print Page 1 then place the page back into the paper tray, but turn thepage upside down and the print Page 2. Then print page 3 on one side then page 4 on the other side and repeat for therest of the document. I suggest you try a test page first, to get the printing the right way up onboth sides of the page so it reads correctly.
Remove the all orange tape from the outside of the printer.
Remove orange tape from paper tray 2.
Remove the orange packing tape from inside paper tray 3.
Remove the spacer from inside the print cartridge area.
Load all paper trays.
Pull the paper trays completely out of the printer.
Press the blue tab on the rear paper length guide and adjust the rear guide so that the pointer matches the size of the paper to be loaded.
Move the side width guides outward to match the desired paper size.
Add the media to the paper trays, make sure that it is flat in the tray at all four corners. Keep the media below the height tabs on the sides and rear of the tray. Push down on the metal lift plate to lock it in place.
Slide the trays back into the printer.
Install the print cartridge.
Remove the print cartridge from the packaging.
Rock the print cartridge back and forth several times to "mix" the toner.
Pull the sealing tape from the end of the print cartridge to remove the entire length of the tape.
Open the top cover.
Slide the print cartridge into the unit.
Close the print cartridge door.
Connect the LAN cable (optional). (HP LaserJet 2420n, 2420dn, 2430tn, and 2430dtn models only)
unplug, wait a minute, replug in. try it
check cartridges and rollers to insure nothing is blocking the printing formation.
is there too much paper in the tray?
hp has an awesome trouble shooting web site as a last choice.
Chances are you could have a formatter Board Problem the eprom on this board. Yup common problem, here's what I would do, I would reload the drivers one more time if this doesn't resolve the issue then possible problem witht the formatter, the formatter is what communicates with your computer and the printer at the same time.and it also converts the cumputer language to anaolg so your printer can process your printing requests.