This issue is a little tricky as the unit may think there is a paper jam
first make sure the craddle - where the ink cartridge sit - can move freely, if it can then look for any bits of paper that may be stuck around it or in the machine, clean the rollers on the rear access door of the unit as well.
if the error message doesnt clear out then try the next step
If the carriage chute will not move then disconnect the power cord press and hold # 3 at the same time and as holding those 2 buttons re connect the power cord. if the carriage fails to move upon reset then you have a carriage jam and your printer needs servicing
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