Question about HP Wireless Optical Mouse

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Mouse Issues Ok I recently purchased a wireless mouse hp from wal-mart.Product#gm323aa and I recently went to use it but it isnt working.I can hook my other mouse up with the cord on it and it works just fine.I have purchased this same kind of mouse for the second time and I once again have replaced the batteries.Is there something im not doing right.Or could you tell me what I might be doing wrong or what I should try to do. Thank you, Greatly appreciated

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  • Ann07 Jun 19, 2008

    I recently purchased the same wirelss mouse from wal-mart.Product#gm323aa. The mouse worked well for about 4 wks and then it stopped. We changed the batteries and then it works for about 10-15 mins then the red light goes black. The Receiver seems to be fine as I have plugged and unplugged it. Any sugestions??

  • ramukn Sep 06, 2008

    PRODUCT NO. GM323AA MODEL M971AU

    FCC ID E5XMSM971 AU

    S/N BM81636199

  • Anonymous Sep 10, 2008

    I have the HP Notebook Expansion Base with wireless mouse and keyboard. The keyboard is working fine but the mouse starting acting up. It started disconecting but I could reconnet by pusing the buttons on the connector and the base of the mouse. After a while that wouldn't work at all. I changed the batteries and now it won't work at all. I can get the tracking ball to work briefly, but not the right or left click or the cursor. Any ideas?

  • lora011 Jan 11, 2009

    I have exactly the same problem as several other people--bought it from WalMart, worked fine, stopped. Replaced batteries, worked fine for a few minutes, stopped again.

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There is a light/button on the USB plug. After inserting the USB key press that button then immediately press the connect button on the bottom of your mouse.

Hope this helps fix your problem.

Posted on Oct 05, 2008

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Hello, first you need to press the button on the receaver you plug into pc and right after that you need to press the button in the bottom of the mouse to connect them together.

if this mause uses a PS2 port then a reboot might be required. if its usb, it should work righ away.

Posted on Apr 24, 2008

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I PURCHASED THE SAME MOUSE AND IT HAS STOPPED WORKING WHAT DO IDO

Posted on Sep 21, 2008

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Is this a USB mouse ?
make sure you have the USB things plugged in and batteries in the mouse.

I'll brb with some more things you can try.

Posted on Mar 26, 2008

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  • Simon Zwaan
    Simon Zwaan Mar 26, 2008

    Ok, go Start, Control Panel and Open "Mouse"

    Go to Hardware and see what "mouses" have been installed

    If you see your wireless one theres a problem with the mouse.



    and another thing, if you've plugged in your mouse which probabaly goes through the USB ports, windows should recognize it and a thing should pop up in the right bottom tray.

    or install the driver [ if provided]



    Respond if you need more assistance



    Good luck.

  • Simon Zwaan
    Simon Zwaan Apr 14, 2008

    Well, your last resort would be to get a different one.

    sorry, that's all i got



    Good luck.

  • Simon Zwaan
    Simon Zwaan Apr 16, 2008

    Follow the instructions in the manual, then try it. If it doesn't work your mouse is broken or theres something wrong with your computer.

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