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Hi there, my cd/dvd re-writer is not working on my Dell Inspiron 5100. Not been on this computer for a few years. Just had to take alot of viruses off. I think it's a software problem that causing the cd/dvd re-writer not to work. I've been to the Dell website to download all the latest dives and it still doesn't work. Would you be able to help me PLEASE!!!!!!!!!!!!

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  • rocklock Mar 14, 2008

    xp home

  • Mike Waldron May 11, 2010

    Hi,



    What operating system are you Using ?



    Mike @ Compurepair.

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Hi,

XP home should automatically detect and install the device.

**** Please Do-Not-Rate This Post, Until Your problem Has Been Resolved ****

There are a few concerns here:- if the drive has been virused, it may have been instructed to shut-down or corrupted the Drives Logical Board.

If you go to My Computer/Control Panel/System/Hardware/Device Manager.
See if your drive is recognised There, DVD/CD Rom Drives.
If it isn,t Click the small screen icon, top of page " Scan for hardware Changes " this should detect the drive if it,s recognisable by the system.

If it is, right click/Properties. And see if the device has any conflicts ( usually noticed by a yellow Triangle/exclamation Mark. Or drivers not installed.

Failing this, you can go into the systems Bios Screen. F2 at bootup. and see if the device is visible in there. And whether it,s enabled.

If none of this works, please mail back here.

If you rate this solution, without fixing your problem. i may be reluctant to assist you further.

Mike @ cmpurepair.


Posted on Mar 14, 2008

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Posted on Jan 02, 2017

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Hi,
you should,nt have to re-format or setup xp again.
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