Question about IBM Infoprint 1572 Laser Printer

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Fuser error 924.01 - IBM Infoprint 1572 Laser Printer

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  • 18 Answers

924 .01
Open thermistor check
failure. Fuser page
count between 0 and
99,999.

• Noisy thermistor signal.
• Intermittent connection.
• Thermistor cable not connected or
thermistor actually open.

Go to “924.xx—Hot fuser
service check” on page 2-91.

Error Code 923.xx, 924.xx, and 925.xx may display for a hot fuser failure.
CAUTION: .The fuser may be hot, use caution before removing or servicing.

CAUTION: There is a danger from hazardous voltage in the area of the printer where you are
working. Unplug the printer before you begin, or use caution if the printer must receive power in
order to perform the task.

Service tip: Set the Fuser Temperature to NORMAL before starting this service check. In Diagnostics mode, In
Diagnostics mode, select EP SETUP, and Fuser Temp.

1 Fuser assembly
Fuser to system board
cable
Check the thermistor cable for correct installation to J5 on the fuser
card. If installed correctly, check for correct installation of J10 on the
system board. If all cables are installed correctly, go to step 2.
2 Fuser top cover assembly
(thermistor/thermistor cable
assembly)
Turn the printer off and disconnect the thermistor cable from J5 on
the fuser board. Measure the resistance between the two pins on the
thermistor cable, if the resistance measures infinity (open circuit),
replace the fuser top cover assembly.
3 Fuser to system board
cable.
System board
Fuser assembly
Reconnect the thermistor cable to J5 on the fuser board. Disconnect
the fuser to system board cable from J10 on the system board and
measure the resistance between J10-3 and J10-4 on the cable. If the
resistance measures infinity (open circuit) check the continuity of
pins 3 and 4 of the cable. If correct, replace the fuser assembly. See
“Fuser assembly removal” on page 4-26. If incorrect, replace the
fuser to system board cable.
Note: If the error code still displays, replace the system board. See
“System board and inner shield removal” on page 4-76.

Most likely just replace the fuser (part of usage kit)

Enter Diagnostic mode:
1. Press and hold (Down Arrow) and (Up Arrow).
2. Turn on the printer.
3. Release the buttons when Performing Self Test displays.




Posted on Apr 05, 2010

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3 Suggested Answers

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Posted on Jan 02, 2017

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mariolands
  • 2296 Answers

SOURCE: I have an error message

Service Fuser Error appears when the fuser does not warm to the required temperature. For this error on this Lexmark model T632, the manual states you should power off the printer and power it back on, and if it is not plugged into a wall power point, change it to a power point mounted directly on the wall. Personally, I never got a Lexmark printer to work doing this, but this is in the manual. If this won't help, and the printer is under warranty, you should log it in with the servicing company.

If the printer is out of warranty, your next option is to change the fuser yourself which costs around $350, so I think you would be better off getting a new printer unless you find a second hand fuser on Ebay.

Posted on Feb 11, 2011

Corysf62
  • 188 Answers

SOURCE: LEXMARK T620 FUSER ERROR 924

Explanation
A 924.xx error message indicates that an "open circuit" has been detected in the fuser unit.
What to do

  1. If this is the first time you have seen the error, turn the printer off.
  2. Leave the printer off for at least 10 seconds to give it a chance to reset, then turn it back on.
  3. If this does not clear the fuser error, the printer will probably require service. The parts most likely to be causing this error are the following:

    1st, the fuser unit ( this is the most likely of the three )

    2nd, the system board
    3rd, the low voltage power supply unit.

    These parts will need to be inspected by a service technician and replaced as necessary.

    IMPORTANT!
    If this is an intermittent error, you may want to check how the printer is plugged into the wall. Make sure it is plugged straight into the wall and not through a surge device or power strip. Power strips and uninterrupted power supplies can cause a low amperage problem in the printer which can trigger a false fuser error. This is true even if the printer has worked on this surge device previously.

Posted on Sep 28, 2008

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1 Answer

E studio 520 code c447


All error code soloution of fuser unit Fuser Unit Error Status Counter
Purpose
When a fuser unit related error (error code C41, C43, C44 or C45) occurs, the set value of the fuser status
counter varies, depending on type of error.
Displaying and checking the set value of the fuser status counter can analyze a cause for the error. If
any of "2 to 9" is set at the fuser status counter, the fuser unit will not be operated for safety reasons.
After the fuser unit related error is resolved, if "0" is set, the fuser unit will be operated as usual. If any of
"10 to 19" is set at the fuser status counter, the fuser unit will be operated as usual, even if "0" is not set
after the fuser unit related error is resolved.
C41: Thermistor or heater abnormality at power-ON
C43: Thermistor abnormality after abnormality judgment
C44: Heater abnormality after abnormality judgment
C45: Thermistor abnormality during printing
C46 to C49: Reserved
Description
When this code is used, the current set value of the fuser status counter is displayed. Only "0" can be
manually entered, in order to restore the fuser unit to its normal operation, after the fuser unit related
error is resolved.
For further reason why the counter value differs despite the same error code, refer to 5.1.7 or 5.1.8
[Fuser unit related service call] in the Service Handbook.
0: No error 10: C47 (Reserved)
1: C41 (Once) 11: C47 (Reserved)
2: C41 (Consecutively occurs) 12: C48 (Reserved)
3: C46 (Reserved) 13: C49 (Reserved)
4: C43 14: C47 (Reserved)
5: C44 15: C48 (Reserved)
6: C45 16: C49 (Reserved)
7: C44 17: C47 (Reserved)
8: C45 18: C48 (Reserved)
9: C44 19: C49 (Reserved)
* Default: 0
Setting Timing
Use this code to resolve the fuser unit related error (error code C41, C43, C44 or C45). Resolve the
error, and set "0" (or reset the counter), in order to restore the fuser unit to its normal operation.
Caution
Remember to resolve the fuser unit related error, and then reset to "0." also 447

Jan 17, 2014 | Toshiba Office Equipment & Supplies

1 Answer

Error code c43


All error code soloution of fuser unit Fuser Unit Error Status Counter
Purpose
When a fuser unit related error (error code C41, C43, C44 or C45) occurs, the set value of the fuser status
counter varies, depending on type of error.
Displaying and checking the set value of the fuser status counter can analyze a cause for the error. If
any of "2 to 9" is set at the fuser status counter, the fuser unit will not be operated for safety reasons.
After the fuser unit related error is resolved, if "0" is set, the fuser unit will be operated as usual. If any of
"10 to 19" is set at the fuser status counter, the fuser unit will be operated as usual, even if "0" is not set
after the fuser unit related error is resolved.
C41: Thermistor or heater abnormality at power-ON
C43: Thermistor abnormality after abnormality judgment
C44: Heater abnormality after abnormality judgment
C45: Thermistor abnormality during printing
C46 to C49: Reserved
Description
When this code is used, the current set value of the fuser status counter is displayed. Only "0" can be
manually entered, in order to restore the fuser unit to its normal operation, after the fuser unit related
error is resolved.
For further reason why the counter value differs despite the same error code, refer to 5.1.7 or 5.1.8
[Fuser unit related service call] in the Service Handbook.
0: No error 10: C47 (Reserved)
1: C41 (Once) 11: C47 (Reserved)
2: C41 (Consecutively occurs) 12: C48 (Reserved)
3: C46 (Reserved) 13: C49 (Reserved)
4: C43 14: C47 (Reserved)
5: C44 15: C48 (Reserved)
6: C45 16: C49 (Reserved)
7: C44 17: C47 (Reserved)
8: C45 18: C48 (Reserved)
9: C44 19: C49 (Reserved)
* Default: 0
Setting Timing
Use this code to resolve the fuser unit related error (error code C41, C43, C44 or C45). Resolve the
error, and set "0" (or reset the counter), in order to restore the fuser unit to its normal operation.
Caution
Remember to resolve the fuser unit related error, and then reset to "0."

Jan 14, 2014 | Toshiba Office Equipment & Supplies

1 Answer

Call for service C 430


All error code soloution of fuser unit Fuser Unit Error Status Counter
Purpose
When a fuser unit related error (error code C41, C43, C44 or C45) occurs, the set value of the fuser status
counter varies, depending on type of error.
Displaying and checking the set value of the fuser status counter can analyze a cause for the error. If
any of "2 to 9" is set at the fuser status counter, the fuser unit will not be operated for safety reasons.
After the fuser unit related error is resolved, if "0" is set, the fuser unit will be operated as usual. If any of
"10 to 19" is set at the fuser status counter, the fuser unit will be operated as usual, even if "0" is not set
after the fuser unit related error is resolved.
C41: Thermistor or heater abnormality at power-ON
C43: Thermistor abnormality after abnormality judgment
C44: Heater abnormality after abnormality judgment
C45: Thermistor abnormality during printing
C46 to C49: Reserved
Description
When this code is used, the current set value of the fuser status counter is displayed. Only "0" can be
manually entered, in order to restore the fuser unit to its normal operation, after the fuser unit related
error is resolved.
For further reason why the counter value differs despite the same error code, refer to 5.1.7 or 5.1.8
[Fuser unit related service call] in the Service Handbook.
0: No error 10: C47 (Reserved)
1: C41 (Once) 11: C47 (Reserved)
2: C41 (Consecutively occurs) 12: C48 (Reserved)
3: C46 (Reserved) 13: C49 (Reserved)
4: C43 14: C47 (Reserved)
5: C44 15: C48 (Reserved)
6: C45 16: C49 (Reserved)
7: C44 17: C47 (Reserved)
8: C45 18: C48 (Reserved)
9: C44 19: C49 (Reserved)
* Default: 0
Setting Timing
Use this code to resolve the fuser unit related error (error code C41, C43, C44 or C45). Resolve the
error, and set "0" (or reset the counter), in order to restore the fuser unit to its normal operation.
Caution
Remember to resolve the fuser unit related error, and then reset to "0."

Dec 31, 2013 | Toshiba estudio 255 Copier

1 Answer

SVC F5 error


I think the F5 error is a fuser failure error. Check that the fuser is seated correctly in the printer.
If the error does not come up all the time perhaps you can check the fuser is getting hot.
If available perhaps try substituting the fuser for a replacement known good fuser to fully identify the fuser as the cause of the error

Nov 10, 2013 | TallyGenicom 8008 Laser Printer

1 Answer

TOSHIBA E STUDIO 207 ERROR C 44


All error code soloution of fuser unit Fuser Unit Error Status Counter
Purpose
When a fuser unit related error (error code C41, C43, C44 or C45) occurs, the set value of the fuser status
counter varies, depending on type of error.
Displaying and checking the set value of the fuser status counter can analyze a cause for the error. If
any of "2 to 9" is set at the fuser status counter, the fuser unit will not be operated for safety reasons.
After the fuser unit related error is resolved, if "0" is set, the fuser unit will be operated as usual. If any of
"10 to 19" is set at the fuser status counter, the fuser unit will be operated as usual, even if "0" is not set
after the fuser unit related error is resolved.
C41: Thermistor or heater abnormality at power-ON
C43: Thermistor abnormality after abnormality judgment
C44: Heater abnormality after abnormality judgment
C45: Thermistor abnormality during printing
C46 to C49: Reserved
Description
When this code is used, the current set value of the fuser status counter is displayed. Only "0" can be
manually entered, in order to restore the fuser unit to its normal operation, after the fuser unit related
error is resolved.
For further reason why the counter value differs despite the same error code, refer to 5.1.7 or 5.1.8
[Fuser unit related service call] in the Service Handbook.
0: No error 10: C47 (Reserved)
1: C41 (Once) 11: C47 (Reserved)
2: C41 (Consecutively occurs) 12: C48 (Reserved)
3: C46 (Reserved) 13: C49 (Reserved)
4: C43 14: C47 (Reserved)
5: C44 15: C48 (Reserved)
6: C45 16: C49 (Reserved)
7: C44 17: C47 (Reserved)
8: C45 18: C48 (Reserved)
9: C44 19: C49 (Reserved)
* Default: 0
Setting Timing
Use this code to resolve the fuser unit related error (error code C41, C43, C44 or C45). Resolve the
error, and set "0" (or reset the counter), in order to restore the fuser unit to its normal operation.
Caution
Remember to resolve the fuser unit related error, and then reset to "0."

Jul 08, 2012 | Toshiba E Studio 207

1 Answer

I have a printer (hp color laserjet 4700dtn) that is showing, on the control display, an error code of 59.30. I have replaced the fuser, however it did not correct the issue


If you are using reman toners, try changing them 1st, remove all 4 and power on. If it asks for the toner, install one at a time and let it ask for the next one. This will also helo isolate the problem toner or fuser.

The 59.3 and 59.4 errors are related to the fuser/delivery motor but were left out of the service manual. A 59.3 error indicates an abnormal fuser motor start. A 59.4 error indicates a fuser motor rotation error.
The fuser is customer replaceable.
Note in the case notes for the CE to verify the customer has power cycled the printer and tried a different fuser before going on site.
Fuser
C8519-69031
Fuser/Delivery Motor
RH7-5288-000CN
Fuser/Delivery Drive * (see Technicians note below)
RG5-5659-000CN*
* Denotes optional parts
TECHNICIANS: The Fuser Delivery Drive assembly will rarely ever need to be replaced for any issue. If a defective Fuser Delivery Drive assembly is suspected call HP Support for further assistance. The procedure to replace it is not in the Service Manual.
Technician troubleshooting instructions - 59.3 and 59.4 errors
The recommended actions are as follows:
Power cycle the printer and verify error is still present.
Reseat the fuser and power cycle the printer to see if error is still present.
Replace the fuser assembly.
Check and reseat the cable connections at the fuser motor.
Replace the fuser motor.

Dec 21, 2010 | Office Equipment & Supplies

2 Answers

Fuser Error 50.1 Fuser is hot. What is a fuser?


error 50 means your fuser assembly has gone bad or its not getting power to be functional. you need to replace the fuser unit.

Aug 17, 2008 | HP Color LaserJet 2600n Printer

4 Answers

Hp 4350 error code 50.3


I have just changed the fuser unit and the printer is still giving the
same error [fuser error and low heating] Kindly help.

Maxwell Mpundu@technet.co.zm

Apr 21, 2008 | HP LaserJet 4350 Printer

3 Answers

2840 printer 50.1 & 50.2 error dometimes 13.0 error


Thanks CoolDragon. Ifollowed your advice and eventually replaced it.

After trying to pull out and reseat the fuser a few times (I would even get one or two prints out of it each time), I finally ordered another fuser and problem has gone away. I did google and purchasing site searches (pricegrabber, pricewatch, etc) and found a decent priced site, that also gave discount for your returned bad unit (they gave you so many days to return it), otherwise they'd charge your credit card for the extra dsicount they had origanlly given.

Dec 14, 2007 | HP LaserJet 2840 All-In-One Printer

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