Question about HP Scanjet 3570 Flatbed Scanner

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Buttons on 3570 hp flatbed not working

"an error occurred communicating with the scanning device."

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  • Anonymous Jun 05, 2008

    I was using Microsoft Document Imaging with Vista Home Premium to scan a multipage report. After the first page was scanned and I pressed the continue scanning button to scan the next page, I received error messages that the scanner was not available.



    I've tried unplugging and replugging all cords & cables to no effect. I've tried pressing the buttons on the scanner and nothing happens.

  • dtgtag Feb 06, 2009

    same problem but with no joy using buttons or the software icons

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Download and install latest hp software: col10861.exe
Its a big file 244 mb but solves all issues with 3570 scanner including compatability with ie7

Posted on Jun 04, 2008

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U r open to the scanner and see the botton r attach to the properly to the devices or not then change to the botton in nearest reparing center

Posted on Mar 18, 2008

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1 Answer

Hp 3500C communication error


Restart the PC and the scanner and try again. Make sure you installed the right drivers, make sure that the PC see's the scanner, check devise MGR and look under printers, interface devise.

Apr 03, 2013 | HP ScanJet 3500C Flatbed Scanner

1 Answer

I have installed HP PHoto and Imaging Softward for ScanJet 3570c 48 bit. Everytime I try to click on icons on the scanner, my computer shows an error message that there is a problem with connecting to the...


Does the same error occur if you launch a scan from the computer? What OS do you have? Vista only has a basic driver available and does not support the scanner buttons. (You can launch the scans from a number of options: third-party software, Windows Fax and Scan (new scan), Microsoft Paint (File > Import from Scanner or Camera > New Scan) and Windows Photo Gallery.)

If the error occurs when you launch the scan from the computer, try a new data cable and different USB ports. Try a direct USB connection if you use a hub. Then check your USB ports and the drivers for the USB. (For Windows, look in the Device Manager. Start > Control Panel > System > Device Manager (exact directions will depend on the OS).

The HP Photo and Imaging software requires you to set the default scan destinations in the software before you can use the buttons on the scanner (for those OS/driver versions that support the feature). Always open the software and scan from the computer to see what the defaults will be. Each version of HP's imaging software set up these buttons differently; the help option is useful. Try Scan > Scan settings to find where to set the color and black & white destinations.

I hope this helps. If you add a comment with your OS and whether the computer can launch a scan, I'll provide additional help if I can.

Cindy Wells
(who inherited a scanner when a USB hub failure aggravated the original user into buying a new scanner thinking it was a scanner problem.)

Aug 12, 2011 | HP ScanJet 3570C Flatbed Scanner

1 Answer

Error while communicating with scanner message


Smile...well this is due to a default setting in windows which u need to change.
1. leave the device plugged to the USB & power it
2. Go to device manager \ expand (+) universal serial bus controllers
3. Right-click \ properties \ usb root hub \Power management tab \ uncheck box (allow the computer to switch off the device)

Restart! Don't forget to vote me dear!

Feb 07, 2010 | HP ScanJet 3500C Flatbed Scanner

1 Answer

HP Scanjet 3570c not scanning


Scanning Without HP Hardware

1. Click Start
2. Control Panel
3. Click Scanners and Cameras
4. Click on the Icon and follow the Scanner and Camera Wizard instructions.
5. Select the HP scanning device from the TWAIN source list
6. Click File and then Scan New .

Feb 08, 2009 | HP ScanJet 3570C Flatbed Scanner

2 Answers

Can't use scanner on computer


Were you able to download the driver from HP?

I would suggest unplugging the scanner, uninstalling the program, reboot, reinstalling the program and then plugging the scanner back in

Dec 11, 2008 | HP Scanjet 3570 Flatbed Scanner

1 Answer

HP Solutions Center can not communicate with HP 3500c Scanner


Had exact same problem. Went to HP site and they said to check "add or remove programs" functions (in control panel) and if there are multiple copies of HP software to download their fix. I checked, had multiple copies, downloaded patch and all worked well again.

Sep 21, 2008 | HP ScanJet 3500C Flatbed Scanner

2 Answers

Hp scanjet 3500 c series


i read somewhere it was SP3 causing the problem and to uninstall it if you can. I tried and it didn't work so the computer broke down a few weks ago and the idiots installed the wrong OS. they put on xp home instead of xp pro and the scanner is working. just wondering if, when i put xp pro back on will it still work.

Jun 12, 2008 | HP ScanJet 3500C Flatbed Scanner

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