Question about HP Scanjet 3570 Flatbed Scanner

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Buttons on 3570 hp flatbed not working

"an error occurred communicating with the scanning device."

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  • Anonymous Jun 05, 2008

    I was using Microsoft Document Imaging with Vista Home Premium to scan a multipage report. After the first page was scanned and I pressed the continue scanning button to scan the next page, I received error messages that the scanner was not available.



    I've tried unplugging and replugging all cords & cables to no effect. I've tried pressing the buttons on the scanner and nothing happens.

  • dtgtag Feb 06, 2009

    same problem but with no joy using buttons or the software icons

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Download and install latest hp software: col10861.exe
Its a big file 244 mb but solves all issues with 3570 scanner including compatability with ie7

Posted on Jun 04, 2008

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U r open to the scanner and see the botton r attach to the properly to the devices or not then change to the botton in nearest reparing center

Posted on Mar 18, 2008

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1 Answer

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Restart the PC and the scanner and try again. Make sure you installed the right drivers, make sure that the PC see's the scanner, check devise MGR and look under printers, interface devise.

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Smile...well this is due to a default setting in windows which u need to change.
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2. Go to device manager \ expand (+) universal serial bus controllers
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Restart! Don't forget to vote me dear!

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Scanning Without HP Hardware

1. Click Start
2. Control Panel
3. Click Scanners and Cameras
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Were you able to download the driver from HP?

I would suggest unplugging the scanner, uninstalling the program, reboot, reinstalling the program and then plugging the scanner back in

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well, reinstall the software and see if it will work.

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