Question about HP OfficeJet G85 All-In-One InkJet Printer

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Hp officejet g85 - problem

My g85 has always been fine and was set with auto answer after 6 rings...it has now stopped sending faxes all together and keeps saying off hook but no phone in the house is off the hook! is there any simple reason?

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  • h60530 Mar 18, 2008

    I have had the fax set @ 4 rings & the telephone set @ 3. All of a sudden it doesn't pick up incoming faxes. I think the the silent detect had been on, now I am unable to set it on & keep it on. Whenever I go back & check, it is off.

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Hi,

unplug the telephone cable from the back of the printer and then turn off th printer.

turn it on after few seconds. check whether you have the error message and if not plug the telephone cable back to the printer.
if it is not working please contact me again.

thank you
agnel

Posted on Mar 14, 2008

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1 Answer

When someone is trying to send a fax to me it just rings, and won't receive the fax HP OfficeJet 6110 All-In-One InkJet Printer


The auto answer function is not turned on. Here's how to do it ! Note the right arrow looks like > NOTE: The default Rings to Answer setting is 5 rings.
  1. Make sure Auto Answer is set to On .
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    2. Press the right arrow button (c01185072.jpg ) to select Fax Settings , and then press OK .
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1 Answer

Can not recieve fax. currently just hooked to phone line


Receive a fax
Depending on the Auto Answer setting, your HP All-in-One can receive faxes
automatically or manually. If you have set the Auto Answer option to Off, you will
need to receive faxes manually. If the Auto Answer option is set to On (the default
setting), your HP All-in-One will automatically answer incoming calls and receive faxes
after the number of rings specified by the Rings to Answer setting. (The default
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Receive a fax manually
If you set up your HP All-in-One to receive faxes manually (the Auto Answer option is
set to Off) or you answer the phone and hear fax tones,
1. Make sure the HP All-in-One is turned on and you have paper loaded in the input
tray.
2. Remove any originals from the document feeder tray.
3. If you are currently on the phone with the sender, instruct the sender to press
Start on their fax machine.
4. When you hear fax tones from a sending fax machine, do the following:
a. Press Fax on the control panel of your HP All-in-One.
b. When prompted, press 2 to select Receive fax.
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Do you have a distinctive ring pattern in the same phone line
If no then you need to get a distinctive rig pattern from your service provider, which will differenciate the type of rings for phone and fax.
If you have a distinctive ring pattern make sure which one it has single rings, double rings, triple rings and double and triple rings.
To enable> First make sure auto answer in turned On
In setup/Menu go to > Rings to answer and set it to 5 or 6, and make sure the rings to answer in you answering machine set to 4(Always Should be lower then you rings to answer in the fax)
In Advance Fax setup> Then Ring pattern should be setup for the one which you service provider as given either double or triple Rings>
And the go to tools and run fax test and check what has failed

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1 Answer

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Check settings first....is auto-answer on....rings to answer set at 1 or 2...make sure receive faxes to memory is not turned on...what you could do is restore all settings to factory defaults. This can be found in the menus. If none of this works...replace the fax modem.

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hi,

check whether the auto answer is turned on...

either u have the button on the front panel of the printer itself "auto answer" or u will have it in the fax menu...

press the menu button and scroll down to fax setup or advanced fax setup, make sure the auto answer option is turned on....

thanks and regards
agnel

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1 Answer

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hmmm..that's a fax settings issue on the front panel...you may new drivers for that hp.

get them here

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I think you like to setup it for auto FAX. In any case go to setting menu and set as auto and then set after 5 or 6 rings (or as you wish). You can also do the same if you have the utility software that come along with this Officejet model.

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yeppers...same thing happens to mine. So, I simply set it to receive faxes manually now.

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