My g85 has always been fine and was set with auto answer after 6 rings...it has now stopped sending faxes all together and keeps saying off hook but no phone in the house is off the hook! is there any simple reason?
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Receive a fax Depending on the Auto Answer setting, your HP All-in-One can receive faxes automatically or manually. If you have set the Auto Answer option to Off, you will need to receive faxes manually. If the Auto Answer option is set to On (the default setting), your HP All-in-One will automatically answer incoming calls and receive faxes after the number of rings specified by the Rings to Answer setting. (The default Rings to Answer setting is five rings.) Receive a fax manually If you set up your HP All-in-One to receive faxes manually (the Auto Answer option is set to Off) or you answer the phone and hear fax tones, 1. Make sure the HP All-in-One is turned on and you have paper loaded in the input tray. 2. Remove any originals from the document feeder tray. 3. If you are currently on the phone with the sender, instruct the sender to press Start on their fax machine. 4. When you hear fax tones from a sending fax machine, do the following: a. Press Fax on the control panel of your HP All-in-One. b. When prompted, press 2 to select Receive fax. c. After the HP All-in-One begins to receive the fax, you can hang up the phone.
Do you have a distinctive ring pattern in the same phone line
If no then you need to get a distinctive rig pattern from your service provider, which will differenciate the type of rings for phone and fax.
If you have a distinctive ring pattern make sure which one it has single rings, double rings, triple rings and double and triple rings.
To enable> First make sure auto answer in turned On
In setup/Menu go to > Rings to answer and set it to 5 or 6, and make sure the rings to answer in you answering machine set to 4(Always Should be lower then you rings to answer in the fax)
In Advance Fax setup> Then Ring pattern should be setup for the one which you service provider as given either double or triple Rings>
And the go to tools and run fax test and check what has failed
Check settings first....is auto-answer on....rings to answer set at 1 or 2...make sure receive faxes to memory is not turned on...what you could do is restore all settings to factory defaults. This can be found in the menus. If none of this works...replace the fax modem.
I think you like to setup it for auto FAX. In any case go to setting menu and set as auto and then set after 5 or 6 rings (or as you wish). You can also do the same if you have the utility software that come along with this Officejet model.