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Make sure your cable box is on and on a channel that you normally watch so that we know there is video being transmitted to the TV,then useing the remote that came with the TV press the button that is labeled " input" or " source" multiple times until you see a picture back on your TV screen. Good luck and Happy Holidays!
If you have the Sony remote go into the customer menu and select either setup or the part that determines if you have the set in the AIR or CABLE band.
In the air band the set is only going to get the first 2-13 channels.
Once you find it use the remote to select cable or CATV--(same thing).
Once it shows you are in the CATV mode(I presume you have cable etc) if you still do not get any channels above 13 look for the AUTOPROGRAM FEATURE and engage it with the remote==the set will scan thru and pick up all the available channels.
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You will need to go to the menu, and go to settings, there you should find selections such as auto tune. if you have not seen the tab to change from tv to catv it usually is found in the auto tuner portion of the menu.
Hope this helps you out.