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Hello. I have had a Motorola RAZR MAXX V6 for a little over a year and now the multimedia won't work. As in accessing photos, videos or capturing either of these. I've hardly used any of these features and have only used around 3 meg of internal memory. I've taken the battery out and put it back in and it's back to normal but only for a short time.

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I think your unit is infected with virus,, you need to connect it to the computer and reset for factory settings... if you have a software for that unit installed that software...

Posted on Mar 14, 2008

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This is caused by invalid configuration to the phone's internal files. If had a MicroSD card in the phone when you took your pictures, and recently removed it, then all your photos and videos are on the SD card.

If you are using internal memory, take it in to the verizon store - they should fix it for free if it is still under warranty.

At you last resort, back up all your data, then go to MENU -> SETTINGS -> PHONE SETTINGS and then click on Master Reset. After that is finished, then repeat the steps above but this time click on Master Clear. WARNING: ALL FILES ON YOUR PHONE WILL BE DELETED! Games, applications, voice-mail and activation settings will remain untouched, since these features are hosted at Verizon, and not directly on your phone.

Good luck, and I hope this helps!

Posted on Mar 14, 2008

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Hello!

Connect your motorola to the computer and scan for viruses, maybe some virus on it. and delete some unwanted files in it. or else you need to reformat your motorola or reset it to factory setting.

melnavz

Posted on Mar 14, 2008

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