Just got a HDDUEAL Turner DVR DCH6416....problem with certain channels...
Just received HD and Digitial from cable company. The regular channels work and 3 HD channels. The digital channels and all other HD channels not work. Also, when I hit guide on the remote, all it does is create a red dot for a second on the front of the receiver. Can not get to any menus too by using either the remote or the receiver itself.
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Missing channels are a sure sign that your CableCard is not paired correctly or is defective. Sometimes, the issue can be as simple as a clerical error, where the serial number of the CableCard was not entered correctly into your cable provider's system. Call your cable company and have a tech come out to take a look at your CableCard configuration.
You have indicated that you have a 622 DVR receiver, since this is where your posting was found. When you trying any of the DVR functions on the remote, do you get an error message (024 or 311) indicating that the function is not available at this time? If not, try unplugging the receiver for 10 seconds from the electrical outlet. This will reboot the receiver and re-acquire the satellite signal. Once the picture returns, try the DVR function. If the problem continues, please call 1-800-333-3474; we may need to replace the receiver. I hope this helps.
The problem could lie in youir HDMI cable, this is a common issue. if you swap HDMI cables and still have the same problem then bypass your A/v rec and connect your 622 direct to your tv and see if the problem persists, it it does, then your DVR needs to be replaced, you can call dish for addition troubleshooting if it is in fact your DVR.
I fixed the problem! I found a posting on a message board by someone who had the same DVR and a similar problem. This person found a way to access a secret menu in the DVR to override the format which is automatically assigned. I followed the same steps to access the menu on my DVR and then tried changing a few settings until I found the ones that worked--changing the automatic setting from OVERRIDE to STRETCH and changing the output setting from 1080i to 480p. (It's pretty pathetic that no one at Charter could fix this problem!) Here is the link to the posting that I used: http://www.avsforum.com/avs-vb/showthread.php?t=1132766