Question about Microsoft Xbox 360 Console

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Xbox LIVE it kicked me from xbox live and said i had a payment problem, recently i bought the account w/ a friends credit card. well now its out of money but the account also has my dads card on it but its not set as a default payment option. and when i try to renew it some stuff comes up saying u must be signed into xbox live to change payment option. but it wont let me on LIVE cuz te membership is out!!!! wat the heck should i do????

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  • zachmadrid Jul 26, 2008

    Help ive tried everthing...help!!!

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Either go to Xbox.com and sign into your account that way. Which I hope you registered your account with an email or password if you didn't then you wont be able to sign in. I always buy the 1 year + 1 month free cards that is like 45 bucks from my local gaming store which is very helpful. If you can't find a way to sign in and change the information to the other credit card then Im afraid you will have to make a new gamertag.

Posted on Mar 15, 2008

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1 Answer

Cannot use console until subscription payments are udated


Hello! Your Xbox is simply telling you that in order for you to access any of the online content available for the Xbox 360, you will have to update your subscription payments by adding a valid credit card to the account credentials so that Microsoft is able to charge you for your usage of their online service, Xbox Live. Until you update your subscription payment option, you cannot access the online content. To update your information on the account, go to Xbox.com, log into your account and then head on over to account details and then "Payment Options" and then update your information by entering your valid credit card information. Hope this helps! Good luck! :)

Aug 18, 2014 | Microsoft Xbox 360 Console

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Ummm i got suspended due to my payments but my mom got a new card how do i fix it


Change payment for an Xbox LIVE membership

Xbox LIVE purchases and membership renewals are charged to the payment option that is associated with your Xbox LIVE account. Use the following steps to add or change a payment option that is associated with your Xbox LIVE account. If you want to remove a payment option, please see Remove an Xbox LIVE payment option.
Show all Console steps: Add or change a payment option

  1. Sign in using your Xbox LIVE gamertag.
  2. Go to My Xbox, and then select your avatar.
  3. Go to Account Management, and then select Manage Account. profile_mngacctgold.jpg
  4. Go to Your Memberships, and then select the membership that you want to change (for example, Xbox LIVE Gold). profile_acctmgmtgold.jpg
  5. Select Change Payment Options. profile_chgpaymentopt.jpg
  6. Do one of the following:
    • Select Add Credit Card to add a new credit card.
    • Select Add PayPal for information about how to add a PayPal account at xbox.com/accounts. PayPal is not available in all regions. For a list of supported regions, please see Using PayPal with your Xbox LIVE Account.
    • To edit an existing payment option, select the payment option.
    profile_paypal.jpg
Computer steps: Add or change a payment option You can also you can add or edit Xbox LIVE account information using the Microsoft Billing and Account Management website. Here's how:
  1. On a computer, go to https://billing.microsoft.com, and sign in using the Windows Live ID (email and password) that is associated with your Xbox LIVE account.

    Note If you don't know your Windows Live ID or password, please see Manage your Windows Live ID.
  2. Click Go to personal information. billing_acct_overview.gif
  3. To change a payment option, click View/Edit next to the payment type that you want to change. billing_personalinfo.gif
  4. Now you can add or edit a payment method.

    Edit a payment
    Click Edit payment method information and update your payment information. billing_editpaymethod.gif
    Add a payment
    Click Use a different payment method to add a new payment method and follow the on-screen instructions. billing_usediffpaymethod.gif

Jul 21, 2011 | Video Game Consoles

1 Answer

There was money taken of a credit card on my x box and there was not permission to do so. i ended having to pay the person back out of my pocket


Did you use your friends credit card when you created your account on Xbox Live? If so then you might have associated the credit card to your Xbox Live gamer account. If so then you will need to replace the card with one of yours or cancel the account all together. It is very difficult to remove a credit card from your account once it has been attached.

You can contact Xbox support but they will tell you that they won't be able to remove the credit card from your account... and that you can only add a new credit card before removing your old credit card.

In the future only use store bought Live cards to use on your account. This will prevent any future unwanted credit card expenses showing up.

Jul 18, 2011 | Microsoft Xbox 360 Console

1 Answer

Wont let me buy microsoft points via credit card


This is a common problem. You might have too much money that has been unpaid for on your credit card. Microsoft can mess up sometimes and not collect your money when you pay for objects. Sign into your Xbox Live account on Xbox.com, and edit your credit card payments there.

Feb 05, 2011 | Microsoft Xbox 360 Console

1 Answer

Suspended account due to payment options as card had expired.


Go to the xbox live website and sign in with your email and password which should direct you to your gamertag and there should be payment options to renew the credit card subscription or purchase the month cards at a store like Gamestop or Walmart. Xbox.com

Oct 16, 2010 | Microsoft Xbox 360 Console

1 Answer

How do i change my payment option from credit card to redemm card??? after my account has been turned off from live do to the fact the creditcard doesnt work any more???


to change the payment option i hate to say it but you need to settle the remaining unpaid bills call xbox billing to settle it and request to remove your credit card from your account then after it is done that is the only time you can switch to a prepaid card.

Jul 25, 2010 | Microsoft Xbox 360 Console

1 Answer

Xbox 360 Cant update xbox live Susspended


You can go to www.xbox.com and log into your live account. In there you can add the pre-paid card to your account. There should be a way to do this on the console as well, but am not sure off the top of my head how to do so.

Jun 26, 2009 | Microsoft Xbox 360 Console

1 Answer

Internet


First you need an internet connection, wireless or network cable.
For wireless:
You need the XBox 360 wireless adaptor.
Follow instructions to plug it in, then turn on console.
Go to the Dashboard.
Go to Console Settings.
Then Network Settings.
Then Search for a Network.
When you find your network, select it.
If you have a network code, such as WEP, enter it when prompted.
Now, whenever you turn on your XBox and have the wireless adaptor plugged in, it will automatically connect to your network.

For cable:
Plug in the cable to your console at the back.
Then follow above steps if it doesn't automatically connect you.

To play with mates, you need to purchase an XBox Live Gold Membership.
To do this, you must create an account after connecting to the internet.
To create an account:
Dashboard
Create Account
It will ask you to set up XBox Live and to pick a name.
Pick your name and connect it with a Windows Live account such as hotmail.
Follow steps to input information.
Payment can be automatic to a credit card number or, you can purchase XBox Live Membership Cards at most electronic stores, and input the codes.
You get one month free trial just for signing up.

Now to play:
Find out your friends' gamer tags or XBox Live name just as you made yours.
Push the XBox Guide button in the middle of your controller.
Select Friends.
At the top, add friends.
Input their gamer tag.
When they accept your invite/request, you can invite them to chats and games.

Pick your game, follow the instructions to play a multi-player game over XBox Live with your friends.
Have fun.

Dec 28, 2008 | Microsoft Xbox 360 Console

5 Answers

Old (Original) Xbox - Live Account


You will have to purchase a subscription code
I'm not sure if you can get them at retail stores, but they are available on Ebay. Don't get the ones that state theya re for xbox live gold membership.
You can also get the xbox live starter pack which includes 3 months xbox live and a headset (that is if you can still find them, again ebay is a great starting place)
That's how I did it.
Happy gaming

Apr 24, 2008 | Microsoft Xbox Console

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