Question about Wacom Cintiq 15X Graphic Tablet

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USB Cable I have a Wacom Cintiq Intous moniter, purchased in 2002...........the usb cable does indeed plug into the underside of the Wacom Cintiq.........however, this same usb cable ENDS in an standard electrical plug in.....to an electrical socket........as does the power cable..........the tech people in Washington [cintiq guys] say that my USB HAS to be connected to my IMac..like the VGI cord.....and it never has........according to them, thats why it no longer interacts with the pen.....only the mouse.......can I get this repaired someolace, or am I gonna haveto buy a new one? Thanx kind sirs....... jimwiz@ameritech.net

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SOURCE: wacom 12 wx cintiq

I had the same problem at first but managed to solve it. In my case I was setting up in tandem with another monitor and once I had correctly set the pixel dimensions of both monitors and set them to to 'mirror' mode it works pretty well. The only issue now seems to be a slowing of stroke speed ie the cursor lags behind my strokes. I have downloaded a new driver but not installed yet. Does anyone else have this problem?

Posted on Aug 31, 2008

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SOURCE: wacom 12 wx cintiq

well, sir try to reinstall your driver, restart your computer, and install it again.

Posted on Oct 08, 2008

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SOURCE: Duel Monitor Cintiq Problem... pen affecting wrong monitor

under the calibrate tab in the wacom tablet properties window there is a drop down window with a list of monitors. Change that to the Cintiq

Posted on Feb 18, 2009

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SOURCE: Wacom Cintiq won't turn on

Hi Joni Lu: I had the exact same problem with my Cintiq 21 UX. Mine is similarly, about 5 years old. I called every where looking for an authorized or unauthorized repair shop... but to no avail. I finally called Wacom tech support and they told me the unit had to be shipped to Vancouver Washington to be repaired in a "clean" room because of dust. Knowing the expense that would incur (I'm in Toronto Canada), I deliberated for a few days before deciding to open it myself. The reasoning being I could see the back of the power button plate through the air vents in the back. I don't think the power button assembly was part of the sealed screen assembly. First I made sure it was unplugged. Then I lay it flat on it's front and took off all the screws. There's a copper foil that covers the back of the power button and screen controls assembly. After lifting it off I jiggled the wires, unplugged and plugged the wire connectors for the power button and the screen control sections and made sure all the screws were tightened. After replacing the back and plugging the power plug in, I tested the power button... and LO AND BEHOLD it worked perfectly!! Cross my fingers, it's been an hour now it's still working. I think I may have saved myself 3 grande by taking this initiative. Hopefully this helps Joni_Lu.

Posted on Jan 21, 2010

  • 3 Answers

SOURCE: Duel Monitor Cintiq Problem... pen affecting wrong monitor

On my imac screen under preferences/display-if I click mirror images it allows me to work on both surfaces but it then turns the color all whacked in my cintiq monitor and when I try to calibrate it -nothing happens.Any suggestions?

Posted on Feb 23, 2010

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1 Answer

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Hi Joni Lu: I had the exact same problem with my Cintiq 21 UX. Mine is similarly, about 5 years old. I called every where looking for an authorized or unauthorized repair shop... but to no avail. I finally called Wacom tech support and they told me the unit had to be shipped to Vancouver Washington to be repaired in a "clean" room because of dust. Knowing the expense that would incur (I'm in Toronto Canada), I deliberated for a few days before deciding to open it myself. The reasoning being I could see the back of the power button plate through the air vents in the back. I don't think the power button assembly was part of the sealed screen assembly. First I made sure it was unplugged. Then I lay it flat on it's front and took off all the screws. There's a copper foil that covers the back of the power button and screen controls assembly. After lifting it off I jiggled the wires, unplugged and plugged the wire connectors for the power button and the screen control sections and made sure all the screws were tightened. After replacing the back and plugging the power plug in, I tested the power button... and LO AND BEHOLD it worked perfectly!! Cross my fingers, it's been an hour now it's still working. I think I may have saved myself 3 grande by taking this initiative. Hopefully this helps Joni_Lu.

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2 Answers

Problem with Cintiq 12wx


Hi...there Jenn!
Go to your toolbar bottom r/h side, look for VGA Display Icon. Open it and look for dual monitor setup. It's might be what you has been looking for... If not, read your cintiq user guide... Have a nice day!

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1 Answer

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