Question about Wacom Cintiq 15X Graphic Tablet

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USB Cable I have a Wacom Cintiq Intous moniter, purchased in 2002...........the usb cable does indeed plug into the underside of the Wacom Cintiq.........however, this same usb cable ENDS in an standard electrical plug in.....to an electrical socket........as does the power cable..........the tech people in Washington [cintiq guys] say that my USB HAS to be connected to my IMac..like the VGI cord.....and it never has........according to them, thats why it no longer interacts with the pen.....only the mouse.......can I get this repaired someolace, or am I gonna haveto buy a new one? Thanx kind sirs....... jimwiz@ameritech.net

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6 Suggested Answers

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SOURCE: wacom 12 wx cintiq

I had the same problem at first but managed to solve it. In my case I was setting up in tandem with another monitor and once I had correctly set the pixel dimensions of both monitors and set them to to 'mirror' mode it works pretty well. The only issue now seems to be a slowing of stroke speed ie the cursor lags behind my strokes. I have downloaded a new driver but not installed yet. Does anyone else have this problem?

Posted on Aug 31, 2008

  • 1 Answer

SOURCE: wacom 12 wx cintiq

well, sir try to reinstall your driver, restart your computer, and install it again.

Posted on Oct 08, 2008

  • 1 Answer

SOURCE: Duel Monitor Cintiq Problem... pen affecting wrong monitor

under the calibrate tab in the wacom tablet properties window there is a drop down window with a list of monitors. Change that to the Cintiq

Posted on Feb 18, 2009

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SOURCE: Wacom Cintiq won't turn on

Hi Joni Lu: I had the exact same problem with my Cintiq 21 UX. Mine is similarly, about 5 years old. I called every where looking for an authorized or unauthorized repair shop... but to no avail. I finally called Wacom tech support and they told me the unit had to be shipped to Vancouver Washington to be repaired in a "clean" room because of dust. Knowing the expense that would incur (I'm in Toronto Canada), I deliberated for a few days before deciding to open it myself. The reasoning being I could see the back of the power button plate through the air vents in the back. I don't think the power button assembly was part of the sealed screen assembly. First I made sure it was unplugged. Then I lay it flat on it's front and took off all the screws. There's a copper foil that covers the back of the power button and screen controls assembly. After lifting it off I jiggled the wires, unplugged and plugged the wire connectors for the power button and the screen control sections and made sure all the screws were tightened. After replacing the back and plugging the power plug in, I tested the power button... and LO AND BEHOLD it worked perfectly!! Cross my fingers, it's been an hour now it's still working. I think I may have saved myself 3 grande by taking this initiative. Hopefully this helps Joni_Lu.

Posted on Jan 21, 2010

  • 3 Answers

SOURCE: Duel Monitor Cintiq Problem... pen affecting wrong monitor

On my imac screen under preferences/display-if I click mirror images it allows me to work on both surfaces but it then turns the color all whacked in my cintiq monitor and when I try to calibrate it -nothing happens.Any suggestions?

Posted on Feb 23, 2010

  • 8 Answers

SOURCE: photoshop cs4 pen pressure not working. Windows

In photoshop, press F5 to bring up your brush control window. Under shape dynamics and other dynamics and any other brush attributes you wish to control with your pen, make sure that control is set to "pen pressure" in the drop down menu. Hope that fixes it for ya.

Posted on Jun 05, 2010

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Where can I get a replacement USB cord for intuos 4 wacom tablet?


depends on the connector, looks like it could be a standard usb cable.
275f37eb-306f-41ad-9999-81cd08d1b925.png
if it looks like this, standard usb cable.

There is also a micro 5 pin, used on most new cellphones.
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or it could be a mini usb used for most cameras.
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All pretty standard, one should fit. Good luck!

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I have a Sony vaio computer for my system I purchased the Cintiq 12W tablet. When installing these Items together I came acrose the problem of not having a vga dvi outlet so I was informed that I would...


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I just got a cintiq 12wx and when I plugged it in it worked immediately with my intuos 3 driver but had a message in the middle of the screen. uninstalled the driver and installed latest wacom cintiq...


I had this same problem and just had to go into my system preferences on the imac and select display and then select/check the mirror monitors and now it is on sync-hope that helps! After I did that though my color is off on the cintiq so I am looking for suggestions on how to fix it as the calibration did not fix the problem.

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1 Answer

Wacom intuos3 led lights up for a second when plugged into any of my usb ports and then goes out. I've never had trouble with it before. I am using the usb ports on my Mac directly, no hub or keyboard...


try wiggling the cable at the tablet end.

I had the same problem, seems like the contacts from the cable to the tablet aren't that solid.

After a few wiggles I got contact again (pc made sound : a new usb device was detected), I just taped the cable so it wouldn't move again.

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Have the graphire 3 tablet, Not working well.


Wacom tablet not plugged into your computer with the USB cable.

Go to Add/Remove Programs, (Start>Control Panel>Add/Remove Programs), and -> Remove
the Wacom software.

Restart your computer.
After Windows XP has fully loaded again, install the Wacom Graphire 3 CD, in your CD/DVD drive. Reinstall the software.

If you had to reinstall your Windows XP operating system, you may have corrupted some of the Wacom tablet's drivers. (Hence the shaky stylus cursor) Removing the Wacom software, and reinstalling it will repair.

Now plug the Wacom tablet into your computer.
You should see the, "Found New Hardware", pop-up out of your taskbar tray.


Jul 16, 2009 | Wacom Graphire3 White 6X8 USB (cte630pe)...

4 Answers

Wacom Cintiq won't turn on


Hi Joni Lu: I had the exact same problem with my Cintiq 21 UX. Mine is similarly, about 5 years old. I called every where looking for an authorized or unauthorized repair shop... but to no avail. I finally called Wacom tech support and they told me the unit had to be shipped to Vancouver Washington to be repaired in a "clean" room because of dust. Knowing the expense that would incur (I'm in Toronto Canada), I deliberated for a few days before deciding to open it myself. The reasoning being I could see the back of the power button plate through the air vents in the back. I don't think the power button assembly was part of the sealed screen assembly. First I made sure it was unplugged. Then I lay it flat on it's front and took off all the screws. There's a copper foil that covers the back of the power button and screen controls assembly. After lifting it off I jiggled the wires, unplugged and plugged the wire connectors for the power button and the screen control sections and made sure all the screws were tightened. After replacing the back and plugging the power plug in, I tested the power button... and LO AND BEHOLD it worked perfectly!! Cross my fingers, it's been an hour now it's still working. I think I may have saved myself 3 grande by taking this initiative. Hopefully this helps Joni_Lu.

May 16, 2009 | Wacom Cintiq 21UX (CINTIQ21UXNR)

1 Answer

Wacom tablet won't read pen


Hello there. Sorry to tell you but no. the graphire and intous pens are 2 different animals. one has 512 levels of sensitivity and the other has 1024 among other things. you have to get a new pen.

Nov 20, 2008 | Wacom intuos2 12x18 USB Tablet (507074)

1 Answer

My tablet worked for a while, then it died.


you can probably buy a replacement usb cord/cable from wacom. not sure if it's pluged inside or soldered. if you need to solder it - any usb cable will do it... just find a tech savvy friend or technician to do it.

Jan 29, 2008 | Wacom Graphire4 6x8

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