Question about Cameras

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My camera is working fine. But yesterday when I put it onto the dock and tried to download pictures onto my computer, I got a message that said: "Cannot get the devise information." I found my Easy Share disk and ran the "repair" program. When that didn't work, I contacted my Norton help line. A gentleman checked out my computer and said all was fine. Still couldn't download pics. He suggested I contact you.

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  • tdjasko Mar 13, 2008

    I'm using an EasyShare C340 camera. If I were to "un-install" my program will I lose all the pictures that are now warehoused in there? I'd hate to do that.

  • tdjasko Mar 13, 2008

    I just checked my software and I have Version 6.0.1.20. Thanks.

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Are you using a Kodak EasyShare camera?

Posted on Mar 13, 2008

  • 1 more comment 
  • Matt Jurach
    Matt Jurach Mar 13, 2008

    If so, please tell me the model. It should start with "M" or "MD"

  • Matt Jurach
    Matt Jurach Mar 13, 2008

    Knowing your camera model, you can select it on this Kodak webpage and find the correct support pages.

    I advise that you uninstall the EasyShare program, and then re-install the latest version, which you can download from Kodak above.

  • Matt Jurach
    Matt Jurach Mar 13, 2008

    OK, here is the support page for that particular camera.

    Follow the link for "Guided Troubleshooting and Repair," and select the path for "Digital Camera" -> "Cannot transfer pictures"

    That will walk you through the troubleshooting steps until the problem is solved.

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