Im sure you have already solved this problem or won't be checking back for answers, but we had the same problem with our system and we called about it. They said it was a problem with the remote and sent us a new one. The new one is working fine
Do the batteries actually go out or do you just get a msg on the tv saying the batteries are low? It may be a software issue in the receiver.
Either that or you are pressing buttons more than you think.
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Hello, it sounds like you may need a replacement remote. Normally if the volume button was not working at all you would probably just need to readdress the remote to the TV but in this case the remote does work sometimes. Try changing the batteries if you have not already done so. If you have changed the batteries and are still experiencing this issue you will need a replacement remote. I would be happy to look into getting a remote sent out to you. Please email me directly at Cheri.Torres@Dishnetwork.com with either your name and phone # on the account or the account #. Thank you.
Believe it or not, this could be a simple battery problem in your remote. When my battery is low in my remote, some buttons will work and some not. I'd try replacing the batteries in the remote first. If that doesn't work, I would guess that you need a new remote. Sounds like your DVR works fine manually, so chances are that's not the problem.
Hope this helps.
Yes, most likely the sensor is at fault - more precisely it's connections to the motherboard are iffy. You must take the back cover off the tv and reseat them. While you are there check their soldering points - with age they tend to melt and get loose.
Yes, try that. It is easy to do and doesn't cost anything. You've tried new batteries in the remote as well right? There are two types of remotes, IR (Infrared light LED is used) and RF (Radio Frequency). With an IR unit I do not see any way there can be interference as long as you don't have an IR lamp around the TV and TW DVR box. On the other hand, with RF, depending on where you live and other factors, there could well be RF interference. You'll have to locate the interference and remove it. In this day and age, things such as LED and CF light bulbs DO cause RF interference. If you use these kinds of lights in the room AND you know that the remote is an RF remote then try turning all the lights off in the room and try again.
If this is a TV2 location take the remote to the location of the DVR.
Open the door on the right side of your receiver.
Press SYS INFO.
Press Record multiple times on your remote.
Exit the screen and see if the remote works, if not replace the batteries and repeat steps 1-4
If the remote still doesnt work, and this is a tv2 location (no receiver in the room with the tv) check the antenna on the back of your receiver, make sure that it is connected tightly and standing straight up.
If none of this works call Dish and ask for a new remote.
To check whether the set or remote is at fault, either remove the remote's batteries or put it in another room to see the problem still occurs.
If not, the remote is cheaper to replace than having the set repaired.
Is the DVR the problem or the DirectTV remote?
If it's the DVR, DirectTV will send you a replacement and you will have to return the faulty unit. If it's the remote, you can buy a replacement online at directtv.com.
If you extend the small antenna that is on the back of the receiver by using a short cable and a barrel connector to get the antenna out of the entertainment center or out from the TV this will help alot
First the only way the 6.3 will work is if it has the green number 1 on the tab facing you. Assuming this is the case you will need a new remote. This primarily is the remote for the second room away from the receiver. Thanks for using Fix Ya.
most likely there is a button on the remote that is stuck on. try moving all the buttons to see if they "feel" stuck. if not then take the remote apart and clean the contact pad bottoms and the surface of the board with rubbing alchohol. good luck!