Question about SanDisk Sansa e260 MP3 Player

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White screen every time

I have a e260 sansa and have had it ever sinc x-mas 07 and havent had alot of problems other then it freezing a few times but now i have a major major problem that i have tryed everything under the sun to fix it.=( every time i turn my e260 on it the screen is allways white, nothing else hapens. this problem started about 5 days ago and i havent been able to get it working ever since. i have tryed the ' hold the rec and power butten thing and i've tryedto reformat it three or four times but nothing will work. please help me figure this problem out=( =( =(

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Have you tried to call sansa yet? its a pain and you have to go through a couple of people before getting someone who knows what they are doing, but a phone call or looking on their website might help?

good luck

Posted on Mar 15, 2008


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My sandisk sansa e260 mp3 player wont trun on it goes to the start up screen and thin keeps repeting that screen how can i fix this does any1 know?

Hi, the Sansa E260 is a portable MP3 player released by SanDisk in 2004. Several problems may cause the E260 to not function as intended from time to time. Common problems that occur are the device freezing, album art not appearing on the screen when a song is playing, pictures not filling the screen size and missing information on the separate tracks. You can troubleshoot the device and fix many of these common problems without the need of a service technician.

1. The Sansa E260 may freeze or function in other unexpected ways from time to time. This generally occurs when the unit's software has developed an error. Reset the device to clear the error and return the device to normal working operation. A unit reset is similar to rebooting your computer. You won't lose any data stored on your device.

To reset the E260, press and hold the "Power/Menu" button for about 15 seconds. The device will be forced to power down, during which the error will be cleared. You can restart the E260 as normal once the reset is complete.
Album Art Does Not Display
2. The E260 supports viewing album art on the display screen during the playing of a song. You may find that your album art is not showing up on the display when music is playing on the device. To fix this, make sure the associated album art file is in the same folder as the song being played. You will need to connect the E260 into your computer to move the album art files into the music folder.
Photos Aren't Full-Screen
3. Photos displayed on the E260 will not show up as full-screen shots if they are not cropped to the correct dimensions. The E260 software does not support stretching pictures to fit the full screen. To ensure your photographs will display on the full screen, crop the images to 128x64 in photo-editing software prior to transferring the image on the E260.
Unknown Artist or Album
4. The E260 displays information about each song using the ID3 tags associated with each track. ID3 tags hold information such as the artist name, album name, track number, year it was released and other information. If the E260 shows an artist or album as unknown, the information in the ID3 tag was not filled in. You can insert information into the ID3 tags from your computer.

To change the ID3 information, right-click on the music file and choose "Properties." Click on the "Summary" tab and choose "Advanced." The ID3 fields will display in the window. Insert any of the missing information and click "OK." When you upload the song onto your E260, the newly inserted information will show up in the display.

Hope it helped...

Feb 23, 2011 | SanDisk Sansa e260 MP3 Player

2 Answers

"Refresh Database" freezing

Dude connect your mp3 player to your pc and then format it ... it will help alot...!
Thankyou. :)

Jan 08, 2010 | SanDisk Sansa e260 MP3 Player

1 Answer

Sansa e260 Car Connection Problem

Since I haven't heard back, I am going to clear this from my queue

May 16, 2008 | SanDisk Sansa e260 MP3 Player

1 Answer

My Sansa E260's screen is white and it won't turn off

you have to hold down the power button for 13 whole seconds. I have had the same thing happen to mine and I dont know if there is a permanent way of fixing it but that should turn it off so you can turn it on again.

Apr 13, 2008 | SanDisk Sansa e260 MP3 Player

1 Answer

Problem with sansa e260

that happens to me too. i think the problem is that your computer can't like, sense that it's plugged in, so your battery's dying out, and the computer wont charge it

Mar 24, 2008 | SanDisk Sansa e260 MP3 Player

1 Answer


try turning it off, just push the power button down until it shuts off, then leave it off for a couple of hours. if that doesn't work, call geeksquad, i guess......

Jan 09, 2008 | SanDisk Sansa e260 MP3 Player

15 Answers

Frozen sansa e260

After calling SanDisk Tech Support, I was told this indicates a corrupted file. To fix the player do the following: (NOTE!!! This will put you into recovery mode and reformat your player and erase EVERYTHING from the player! You will have to reload everything once it's fixed!)
1. Make sure the player is off. If you are in the loop with the SanDisk screen/white screen, press and hold your power button (bottom left corner of player) and hold it until it turns off...may be 30 seconds or so. Lock the player by sliding the button on the top of the player toward the headphone jack so you see yellow/orange to the left of the tab/button.
2. Press and hold the record button on the left side of the player WHILE pressing the power button to turn it on. You should now enter recovery mode. Watch the screen and it'll ask you to plug the USB cable in. A box should pop up on your computer screen (does in Windows XP) that's called "16MB Format." If it doesn't pop up, go into "my computer" and look for this. Double click on it to open it up.
3. With the 16MB Format screen/box opened, put your cursor on a blank part of that screen inside the box and right click to create a new folder. Select "new" and create a new folder and name the folder "sansa.fmt"
4. Close the 16MB Format box
5. Unplug your player and watch the screen. It should soon say "reformatting..." Let it sit and it will finish and shut itself off.
6. Unlock the player by sliding the lock tab on the top of the player to the left so you don't see the orange.
7. Press the power button and turn the player on. Select your language and you should be good to go and ready to reload your music and pics. It worked for me and I hope it works for you! :o)

Dec 07, 2007 | SanDisk Sansa e260 MP3 Player

2 Answers

Please help me I have a Huge problem. With a white screen of death

sounds like a job for service center,is either loose strip connector from lcd to main boardd or a problem with the main pcb itself.Did it get a knock while it was in your pocket??

May 15, 2007 | SanDisk Sansa e260 MP3 Player

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