Question about Nikon Super Coolscan 5000 ED Film Scanner

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Saved files appear as small dark line

I have been using the scanner for months now and have had no problem with over 2000 slides. Today, I was scanning a batch of newer plastic slides and one became stuck as it entered the scanner. This happens every now and then, so I wasn't too concerned and just pulled it out. I didn't damage any of the hardware, but something must have happened.... Every new file appears as a small dark line in a white field. The previews look perfect and gorgeous, but when I scan the actual slides, some glitch occurs. Usually the slides take about 30 seconds to scan, but now they are being ejected after about 10 seconds, and I can hear that the scanner is not doing what it used to. I am not sure what to do at this point. Can you help me?

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  • piotrz Apr 07, 2008

    Got the exact same problem, after about 3500 slides. No changes to config, settings etc.: a total surprise.

  • Anonymous Jan 15, 2009

    I have the same problem. Mine is after approximately 1000 slides

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For unexplainable reasons, the Software seems to set it self to a crop of 17x1 pixels. Therefore, the files are small and the pictures essentially a small line. A reset of settings to factory defaults corrects this.

Posted on Apr 12, 2008

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