Question about Konica Minolta bizhub 350 All-In-One Laser Printer
Service contracts can be either a blessing, or a curse.
You might get a machine that will go its full maintenance cycle without a problem, or you might get one with "bugs".
Keep in mind the cost of PM (periodic / preventative maintenance) kits, drums, developer, etc. not to mention the labor to install the parts when the time comes.
I've seen machines sold and they only call once a year for a 'general cleaning', and others who call every two days.
Given the nature of color machines, I personally wouldn't take the chance. Keep in mind - if you scratch a drum, you're probably looking at close to $500 USD out of your pocket. All it takes is a small foreign object to get pulled into the machine to do this.
They we have the issue of power surges. Most companies that issue high-grade full coverage service contracts will install some sort of surge suppression device, therefore being able to honor the contract in the event of a power problem causing damage. Believe me when I tell you, control boards can get extremely expensive (there are a few color models in which the main control board cost more than a small car).
The moral of the story is, you won't get something for nothing. Either way, you'll be paying somewhere along the line - which is why a lot of companies lease their machines.
Given the new color technology and the price to replace some of the parts, some would say to get the contract - and make sure they install a surge protector. I personally wouldn't buy a $21,000 copy machine and not consider the cost of any future breakdowns / problems. That would be like buying a brand new car, and telling them to void the factory warranty just because it ran good on the test drive.
On the other hand, you won't be running it at it's full recommended monthly duty cycle, which "should" mean less breakdowns.
You have a tough decision, I know. All I can do is shed some light on what "may" or "may not" happen.
Please don't hesitate to ask if you have any more questions, and good luck!
Posted on Mar 17, 2008
A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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