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1515n - I have the Magenta colour 'shadowing' the blue test. A mirror image of the blue text. [slightly staggered] Black is fine. Applies to all Word docs when printing in blue - can you help please? I only use genuine cartridges. Thanks Jules Radstock
It could well be the printer head (the area where the cartridge locks into the printer) has gummed up contacts. Take a soft, lint-free cloth and wipe down gently wipe down the face of the contacts. Keep wiping until all residue is removed. Reinstall a color cartridge and then run the printer's software alignment utility (this is part of the software that comes with the printer).