We thought it was a simple paper jam, which was cleared. Now we can't print because of a consistent "J2" error message that we can't clear. I was hoping to find a manual online to find out what the error means.....nothing.
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Just for any others with this question, I have been plagued with the same problem with my CP205 and CM205 printers, and discovered with the CM205 that it does still have a small scrap of paper left in the end of the paper path, near where it ejects. This can't be seen if you are looking inside the printer from the back door, hence anyone thinks it's clear, but if you open the main top door, by lifting up the control panel, and shine a torch down there, that's where you will probably find the small scrap of paper, which is stoping the printer from working. I managed to remove mine with a set of small tweezers. It would help if the machine could give you a more accurate error message, eg, lift the TOP door and remove paper jam.
I just had this same issue with my phaser3300MFP. Initially I thought this was a software issue but after careful inspection, there indeed was still a jam. I would check the fuser area of the machine. There is most likely a page jammed in that area and they can be hard to see.
I suggest you get a sheet of Card Stock (Heavy
paper) and place it in the feed way. Then press the print
button applying a slight amount of pressure on the Card Stock so it
will feed through the printer. The reason for this is in some cases I
have been able to clear the paper track of debris that was deposited there
Worth a try, as I have fixed a number of printers this
way, saving costly repairs.
Hope this helps.Bud
check for a paper jam in the machine and in the paper tray, if no paper is found take out toner cartridge shake it slightly and reinstall. Also turn machine off & unplug. Let me know if you need more help.