Question about Sony Playstation 3 (PS3) Console
Downloaded and applied PS3 system update. Download successful, install failed, system rebooted and now displays a message saying "Contact Technical Support" with error (8002F14E).
-Open the side of your PS3 where your HDD is. Take the screw out, but leave the HDD in.
-When the update begins, pull your HDD out of the slot. It will tell you an error occured and it tells you to restart your system and try again. Instead, let the count from 60 run out, your screen will go blank for about 30 seconds then it will start back up and tell you that your Hard Drive needs to be reformatted. If you do not get this msg after 30 seconds, do it again until it does! Now, slide your HDD into place again - (make sure your controller is PLUGGED IN) and press the white PS3 button on the controller. It will then ask you to either press start and select at same time OR white PS3 Button - PRESS START and SELECT. Do not agree to user agreements!! Simply hit cancel and it will kick back to the PS3 start up screen.
Posted on May 09, 2009
Have you tried hard resetting your system? Turn off the power in the back of the ps3. Turn it on while holding down the I/O utton until it beeps 3 times.
Posted on Mar 14, 2008
I experienced the same issue. I tried removing my blu ray drive before updating...although the blu ray drive did not accept disks. I guess the system stills needs all parts recognized during the update process. After hooking my blu ray back up, I booted one more time and the update immediately completed and the home screen shortly oppped up. Hope this helps...Leave all parts assembled during update process.
Posted on Jul 20, 2010
I just fixed mine, the update was stopping at 69 percent, i found out if the update stops between 60 and 70, means that there is a hardware problem (wifi board or blu ray drive) after replacing my wlan board the update went to 100 and now is working fine, also if the update stops around 40, means that ur hdd is the problem
Posted on Jun 27, 2010
Literally jus got mine working.......... let it try install up date until it crashes at whatever percent and 8002F14E message appears. Hold power button for ten seconds and my PS3 turned off. switch off at the back. Hold finger on power button and switch on at the back. I lost my HD screen it went bak to normal settings so I knew something changed. My install completed and asked if I would like to switch bak to HD input and output. Literally just working before i messaged this :)
Posted on Apr 02, 2010
Ok, I had this exact same problem, it turns out that nothing wrong has really happened, it should merely be a hickup of the system. You see the update did actually apply. All you have to do is hold the power button on the front of the PS3 for 10 seconds and it should either revert to the last working OS, or more likely to the newest updated version that you just got. I hope I explained it correctly, but I fear if this doesn't work... you are probably SOL.
Hope it helps man.
Posted on Oct 23, 2008
I've come against the same wall.
Apparently it is because my BluRay drive is unreadable.
I tried looking at the connections but everything is tight.
But still, trying to put in a disc is useless. Nothing happens.
Upon further search, it would seem that if something is amiss when you do an update, this loop will happen.
I tried the format and then put the software on the USB trick, still nothing.
Even formatted the HD in my computer, still nothing.
Even did the trick of slipping the HD out when it's updating, then I format and hit cancel to the agreement. NOTHING.
Nothing to do but throw the thing away. Though if you know of a WORKING solution, please post.
Posted on Jul 08, 2009
I had the same problem. If u get error 8002f14 on 70 ish % of installation that is cuz there is a fault with your blue-ray drive. If you sure that there is nothing wrong with your drive try to disconnect and inspect for any damage main ribbon from motherboard to blue-ray (both ends). Than put it back but make sure that ribbon is in correct position and that clips are locked securely. This worked for me.
Posted on Dec 31, 2010
I had this problem after I fixed the YLOD. It was because the ribbon clip for the blu-ray drive had broken off. I simply held the ribbon in place firmly with my finger whilst I ran the update. It used to only get to about 75-78%, until I held my finger firmly on the connection. It then ran from 75-100% quickly and with no problems. However after I completed the update I was still unable to play games as the blu-ray drive would'nt read the disc.. :(
Posted on Oct 07, 2010
Ok, just to clarify this error, it is usually caused by an error with hardware within the system, for instance if you have a broken or missing Blu Ray drive.
The removal of the hard drive is the way it works but there is a very important step you have to follow as well.
IMPORTANT :- YOU WILL LOSE ALL SAVED DATA ON YOUR HARD DRIVE USING THIS METHOD!!!! READ THROUGH THESE INSTRUCTIONS FIRST VERY CAREFULLY BEFORE DOING ANYTHING. MAKE YOURSELF FAMILIAR WITH THE PROCEDURE SO YOU GET IT RIGHT FIRST TIME!!! PRACTICE THE DISK INITIALIZATION PROCEDURE FIRST!!
Step 1. If your system is in the "update loop" then continue. If it is some other error do not follow these instructions. MAKE SURE YOU HAVE A PC CLOSE BY AND A SATA USB HARD DRIVE DOCK WHEN FOLLOWING THESE INSTRUCTIONS!!
Step 2. When your system is turned on normally and informs you the last update was cancelled and installing again, unplug your hard drive at the side of your PS3 while it is installing. It is under a little cover and held in by a little blue screw. Before continuing to the next step take your PS3 hard drive to your pc and connect it to your SATA dock. Go to Control Panel -> Administrative Tools -> Computer Management -> Disk Management. Your PS3 drive will probably be listed as "E:" drive if you have nothing else attached. Look carefully at the bottom of the screen where it tells you the disks attached. Your PS3 disk should be listed as "Not initialized". You need to right click on the little window where it says "Not Initialized" and click "Initialize Disk". Continue to next step.
Step 3. An error will come up on screen after you unplugged your hard drive, usually different from the 8002F14E error. A countdown will start from 60 seconds saying the system is going to be restarted. If everything went well with the previous step you have managed to get back to your PS3 before the countdown has ended. Let the PS3 restart.
Step 4. Plug your hard drive back into your PS3 when you have a blank black screen and the power light is green after it has restarted, NOT BEFORE!!!
Step 5. It will seem like nothing is happening but it will eventually say your hard drive needs formatting. Continue with the format. After the format is complete your system should now restart without the install process back into the XMB.
Step 6. DO NOT TRY TO RE-UPDATE UNTIL YOU HAVE FIXED WHATEVER WAS BROKEN TO MAKE THE PATCH SCREW UP!!!
I hope this helps anyone with this annoying error, the only reason I used this method was because my Blu Ray drive was faulty and it would not let me update, SONY sucks IMHO when it comes to patches.
Posted on Jul 28, 2010
Hey, I had this problem too and it cost me two days to fix it. It appeared on update and it looped with this error. I thought maybe poroblem is hdd so i formatted it and reformated all day long - it didn't help - still this error. I reconnected blu-ray, it didn't help. But there was broken fix on the motherboard, so I connected ribbon and fixed it by piece of carton up to the ribbon. And it worked!!! So the problem is blu-ray and 70% that it's ribbon, not the drive itself (my drive don't read discs, but update installed anyway).
Posted on Aug 19, 2010
Posted on Jun 07, 2009
I found a solution for the failed update if you open the ps3 and remove the clock battery from the motherboard for about a min the ps3 forgets what its doing and just gos back to the original os i just found this out today and i have helped 3 of my friends all with different error codes
Posted on Aug 04, 2010
Problem: Error 8002F14E
-reset (power switch off +two fingers on ON/OFF button and eject) didnt help
-refitted the flatcable of the BR-drive didnt help
-removed the HD during reboot+waiting 60 secs for notification+inserted HD+used (USB connected) controller+PS-button+(simultain)select and start button didnt work
Solution (for me that is):
make USB suitable for updating http://us.playstation.com/support/systemupdates/ps3/pc_update/index.htm
insert (USB connected) controller
insert USB memory stick with the update
remove the HD during update+then waiting 60 secs for notification (wait for it)+PS3 reboots+insert HD just after reboot (black flash of screen)+then use (USB connected) controller with PS-button then (simultainious) select and start button-System will update form USB+Wait for it, it reboots and asks for an update+cancel this.
System is on version 3.66 save games are still there.
Posted on Jul 08, 2011
My friend have almost the same problem here but when he try to reformated the hdd it works. But my own ps3 did not work, on the 70% it goes blank and i try to on/off the power the first screen i saw was installing update it come to 100% and blank iwat 30minutes nothinng happen, i try to on/ff again just the same like that, any body have the solution?
Posted on Jun 07, 2009
I have no idea how to fix this.... I tryed all of those solutions but nothing works ..the only thing I've noticed is that I got my 8002f072 error on 87%, but if I slice out my HDD before 80%, I can get to 99%... But after that rror 8002f14e or instead of that just a black screen... So any ideas please?
Posted on Mar 18, 2013
I tried all the ideas shown here, but failed each time to fix the problem. I was about to give up when I decided to dump the blu-ray drive (to limit issues) and hook up just the drive board using the fat ribbon and the side power wires. All other items were removed from the machine. The blue light came on (for the first time) and the update successfully completed! So if you have a malfunctioning blu-ray drive, just hook up the board by itself and try that!
Now if only I could get the drive to read a disc (4 drives tried, no go, think the board is bad). Any ideas?
Posted on Dec 28, 2012
Confirmed blu ray cable yaay
Posted on Feb 25, 2012
I had this problem with 2.52. Was getting to 3% then coming up with the
"8002F14E" error. Looked on some other forums and a guy said to
download the update to a memory stick and putting it in the front and
after a few tries it usually works again. On my second try of this it
is currently working! on 55% at the moment and going strong *Touch
Wood* So yeah if anyone is having this problem try this and it should
work, may have been a coincidence but it's currently working for me,
Hope this helps.
Posted on Nov 07, 2008
On the playstation 3 site error code tool says this code is an issue updating the PS3 sytem software. Try to start with the hard drive uninstalled then try again installed. If that dont help i would format the hard drive in a laptop and see if it helps. worst casr scenario you could dissasemble the PS3 and unplug tha battery on the main board and see if that helps. Good Luck
Posted on Nov 24, 2009
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Nov 30, 2011 | Sony Playstation 3 (PS3) Console
Nov 28, 2010 | Sony Playstation 3 (PS3) Console
Apr 21, 2010 | Sony Playstation 3 (PS3) Console
Apr 13, 2010 | Sony Playstation 3 (PS3) Console
Nov 24, 2009 | Sony Playstation 3 (PS3) Console
Oct 02, 2009 | Sony Playstation 3 (PS3) Console
Jul 05, 2009 | Sony Playstation 3 (PS3) Console
Jun 18, 2008 | Sony Playstation 3 (PS3) Console
Mar 30, 2008 | Sony Playstation 3 (PS3) Console
71,165 people viewed this question
Usually answered in minutes!