Question about Dell Microsoft Windows XP Home Edition

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Wireless Keyboard I need help on how to troubleshoot my wireless keyboard because it is not responding to any keystrokes at all. The mouse, which is also wireless, is working. Only these two pieces of hardware are wireless.

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  • Lynu Mar 18, 2008

    Hi there,

    Many thanks for your assistance. I bought new heavy duty alkaline batteries and installed them into the cordless keyboard. And followed your instructions. However, it still did not fix the problem.



    Lynu

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  • 76 Answers

First put in NEW Lithium or at least alkaline batteries, next disconnect BOTH USB wireless devices, then reconnect them and insure the devices are in sync with their USB sending unit. A re-boot may also be necessary.

Posted on Mar 13, 2008

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This should show a connection between the dongle and the keyboard (or mouse).


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Do you have any other wireless devices nearby? There could be interference between the different devices. Or as r_generato says, you might want to replace the batteries with new ones since reception distance is directly proportional to battery strength. Also, if you use rechargable batteries, they work at a slightly lower voltage and non-rechargeable, alkaline batteries will probably get better performance.

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