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This player only plays mp3 music files not mp4 files. You can download mp3 music files from the Internet to
your computer and then copy them to your MP3 player.
For your CD collection, you need to convert your CDs to
mp3 music files onto your computer or download them from the Internet and then
copy them to your MP3 player.
You can do this using Windows Media player and Rip the CDs - Media Player will
create a MP3 music file for each music track.
Click on this link for instruction on converting music files to mp3 file format
If you mean to put music to the player, plug it in onto the another available computer to see if it works. Or format the player. If you still having problems, you can upgrade the firmware of this product.
To add music
plug mp4 into usp, open ''my computer'' then copy and paste your music into mp4 drive, most likly drive E
to add video
install the mp4 software, then use the conversion tool to convert your video files to amv format then just copy and paste into mp4 drive just as you would with your music files.