Question about Empire DV-215 Direct Vent Natural Gas Heater

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Natural gas heater

Our empire natural gas heater is putting out black soot.. the walls are cover in black... everything is covered in black... why would a gas heater cause soot?

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Stop burning candles

Posted on Apr 15, 2013

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I'm not a gas expert, however if I could offer an alternative possibility: I recently opened a gas heater to find a child (I assume) had inserted a CD and a pen into it. If the soot is more than a short term problem this is obviously not the cause but it may help some people.

Posted on Nov 24, 2008

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The burners are shot. The heavy metal tubes with the holes that the burner flame comes out of, has burnt through. Instead of little rows of holes, there is at least one large hole in it. Unless someone has changed the gas>air mixture, you need new burners.

Posted on Mar 13, 2008

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I have an Empire RH-65B-6 Natural Gas heater. It is 4 years old, and the flame is quite high.. enough to where it chars the ceramic log on one end and leaves "soot" on the viewing windor. What shoul


I'M GEUSSING THE FLAME IS QUITE YELLOW IN COLOR CORRECT? IF SO THE AIR SHUTTER WILL NEED ADJUSTMENT ON THE END OF YOU BURNER TUBE ASSEMBLY. HOPE THIS HELPS

Dec 27, 2012 | Empire Heaters

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Hi there my home is about 3 years old. i have noteced black dust on the doors window frames basically everywhere. i don't know why.


Does this unit have an blower? If so there is no filter and this can happen.
Direct vent means no open flame in the house but you might still have a combustion problem. Open the front cover and check for black soot. Also check outside at the flue for soot. If so then you need to get this thing checked. Also make sure the little door for the pilot is closed. May have a improper install here if only 3-years.

Sep 05, 2011 | Empire DV-215 Direct Vent Natural Gas...

1 Answer

Black soot every were how do i clean it and what with


Well, Boat Bob, you can clean the soot off by using a Shop Vac with a brush attachment on the hose. That will take off the biggest portion of it. Then you can clean the remainder of the outside with a damp cloth, but be sure to dry the cabinet afterward. Remove the screws the are holding the face of the of the cabinet on and proceed to clean all of the interior of the heater cabinet fire, with the Shop Vac , being sure to vacuum the burner(s) thoroughly, as well as the pilot assembly and all the mechanical 's. What soot isn't removed with shop vac, should be removed with a DRY cloth. Then use a can of compressed air with a straw nozzle (like you clean your computer with) to blow out the pilot and all around the pilot assembly.

For the remaining soot on walls, ceilings, furniture, etc. Gently vacuuming is the best way to remove the lion' share of the soot. Then, if necessary, the walls and ceiling can be washed with a diluted solution of Simple Green and water. Clean small areas at a time.

After that, you need to turn your attention, as to why the heater sooted? Several things come to mind ... No annual professional cleaning and service; Incomplete combustion; Vent pipe partially obstructed; Low gas pressure; Clogged burner(s), Obstructed air intake.

If you'd like further information, here is a link to your Owners Manual, which will help you to Troubleshoot the heater. http://www.empirecomfort.com/EMPIRECOMFORT/pdf2009/manuals/12433-10-0109DV.pdf

Hope this helped you to answer your questions.

Mar 24, 2011 | Empire DV-215 Direct Vent Natural Gas...

1 Answer

I have a wall mount natural gas furnance and there is black soot on my siding outside


If the heater has not been cleaned and serviced annually, the problem may be caused by incomplete combustion, due to the air intake mixture valve on the burner(s) being clogged. Also, low gas pressure can cause this. As you know, incomplete combustion can and will cause a build up of carbon monoxide.

With you being a firefighter, I'm sure you would want this checked by a qualified technician. Personally, as a volunteer & career EMT for the past 25 years, I would highly recommend that you have this done.

Hope this helped answer your question.

Mar 13, 2011 | Empire Heaters

2 Answers

My natural gas heater is putting black soot out all over my walls and ecerything else. Could you tell me what the problem is and what to do about it?


It needs a service asap soot gives off fumes do not use it , It could be blocked air ports on the burner , burner blocked , blocked injector , burning at wrong presure , blocked flue .

Any of these but get it serviced this will all be checked when you have it done .

Feb 12, 2011 | Heaters

2 Answers

What causes black soot to smoke up our complete house with ventless logs


Hi,
Take the pilot and burnner assembly all apart and blow it out with compressed air then reassemble and make sure that the air shutter is totally open. The soot is cause by a bad air/fuel misture that is too rich and cause carbon to form from incomplete combustion. If the burner continues to make soot then reduce the gas pressure to the gas log at the pressure regulator.

Propane, LP, or Natural Gas Regulator Problems


heatman101

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Is this unit originally set up for natural gas? If so, the burner oriface and the gas valve need to be retro-fitted to propane. This is something only a qualified service technician should attempt as an incorrect retro-fit could cause an explosion resulting in someone getting hurt or even killed.

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Danger..........You guys both have a problem with incomplete combustion and or a possible heat exchanger breech..carbon monoxide is a very great possibility...don't mess around with it call the fire department and force the landlord to repair it.

Nov 18, 2008 | Empire DV-215 Direct Vent Natural Gas...

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