Question about Empire DV-215 Direct Vent Natural Gas Heater

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Natural gas heater

Our empire natural gas heater is putting out black soot.. the walls are cover in black... everything is covered in black... why would a gas heater cause soot?

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Stop burning candles

Posted on Apr 15, 2013

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I'm not a gas expert, however if I could offer an alternative possibility: I recently opened a gas heater to find a child (I assume) had inserted a CD and a pen into it. If the soot is more than a short term problem this is obviously not the cause but it may help some people.

Posted on Nov 24, 2008

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The burners are shot. The heavy metal tubes with the holes that the burner flame comes out of, has burnt through. Instead of little rows of holes, there is at least one large hole in it. Unless someone has changed the gas>air mixture, you need new burners.

Posted on Mar 13, 2008

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Well, Boat Bob, you can clean the soot off by using a Shop Vac with a brush attachment on the hose. That will take off the biggest portion of it. Then you can clean the remainder of the outside with a damp cloth, but be sure to dry the cabinet afterward. Remove the screws the are holding the face of the of the cabinet on and proceed to clean all of the interior of the heater cabinet fire, with the Shop Vac , being sure to vacuum the burner(s) thoroughly, as well as the pilot assembly and all the mechanical 's. What soot isn't removed with shop vac, should be removed with a DRY cloth. Then use a can of compressed air with a straw nozzle (like you clean your computer with) to blow out the pilot and all around the pilot assembly.

For the remaining soot on walls, ceilings, furniture, etc. Gently vacuuming is the best way to remove the lion' share of the soot. Then, if necessary, the walls and ceiling can be washed with a diluted solution of Simple Green and water. Clean small areas at a time.

After that, you need to turn your attention, as to why the heater sooted? Several things come to mind ... No annual professional cleaning and service; Incomplete combustion; Vent pipe partially obstructed; Low gas pressure; Clogged burner(s), Obstructed air intake.

If you'd like further information, here is a link to your Owners Manual, which will help you to Troubleshoot the heater. http://www.empirecomfort.com/EMPIRECOMFORT/pdf2009/manuals/12433-10-0109DV.pdf

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With you being a firefighter, I'm sure you would want this checked by a qualified technician. Personally, as a volunteer & career EMT for the past 25 years, I would highly recommend that you have this done.

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