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Hi, I experienced the same problem this morning, my sansa player (e280, 8Gb) froze in the middle of a song, the screen went blank but the wheel still had its blue light on and i didn't know how to fix it bur then i figured how. If that's the case with your player too, then the solution will be to press and hold the power button till the blue light goes off (abt 8-10sec) and then just restart the player. It should work.
I would recommend you to go to the sandisk site to update the firmware on your device or you can contact sandisk to they can help you with updating the firmware on your device..Please follow the link below to get the firmware http://www.sandisk.com/Retail/Default.aspx?CatID=1376
The number for sandisk is 1-866-726-3475 Please rate accordingly Thank you Computerrep
I will recommend you to get a firmware upgrade for the device...if that doesnt do it, you will need to contact the manufacturer so they have RMA the device,usually update the firmware solve the problems you are having...
u have to wait till the screen will be black. I had the same problem with my sansa. it can lasts 1 or 2 days. after screen is black and then do following:
2. change lock switch to orange position
3. Press and hold rec button (at left side)
4. while pressing the rec button, turn the player on
5. it will appear the boot menu. connect the USB cable and try to continue the firmware
6. if it doesn't work, do a firmware downgrade. download this file:
7. execute the application while in boot mode