Re: how do i gwet the hp officejet pro 7680 to get two...
To change the answer ring pattern for distinctive ring via the control panel
Verify that the device is set to answer fax calls automatically.
Press Advance Fax Setup, and then press Distinctive Ring.
Press the right arrow button to select an option, and then press OK.When the phone rings with the ring pattern assigned to your fax line, the device answers the call and receives the fax
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Having the TAM set to four rings seems a bit high to me. Decrease the ring count on the Tam. the fax ring count does not really matter.
Keep your outgoing message to a minimum . if too long the calling machine will time out and drop off the line.
see how that goes. Also are you using the genuine adaptor lead. Does the tam actually ring? I suspect not. there are literally loads of adaptor leads that will fit and look the same but they are wired internally for that make only.
the all-in-one product is sharing a phone line with voice calls, some
calls are interrupted by fax tones. Follow the steps below to solve the
problem.Step one: Check the Rings to Answer setting
Auto Answer is enabled, the HP fax product will answer the phone line
when the number of rings reaches the number of rings specified in the
Rings-to-Answer setting. When voice calls will be received on the same
phone line as faxes, set to rings-to-answer to 6.
you do not want the fax to answer automatically, either turn off Auto
Answer from the front panel and receive faxes manually (this may result
in lost faxes) or subscribe to a distinctive ring service from the phone
company (if available).
Refer to the Answering faxes manually
section below to learn how to answer faxes manually or refer to the Using distinctive ringing
section below for more information about using distinctive ringing.
The Rings-to-answer setting for the HP
Officejet 500 and 600 series products can only be checked or set using
the all-in-one software on the computer.
Rings-to-answer setting for the HP Officejet 500 and 600 series
products can only be checked or set using the all-in-one software on the
Follow the steps below to check or change the setting for all models except the HP Officejet 500 and 600 series:
Depending on the model, press either Menu
, or Fax Setup
repeatedly until Basic Fax Setup
appears in the display.
Press the right arrow button repeatedly until Rings to Answer
is displayed, and then press Enter
The number of rings before the HP fax product answers will be displayed.
The setting is correct if it is 6. Press Cancel
or Stop (Stop Fax)
to exit the menu.
If the number is not 6, press the right arrow button until 6
appears in the display and then press Enter
Was the fax plugged into another telephone line? Maybe a power surge?
My solution would be to reconfigure the fax from scratch to learn the ring pattern.
From the Manual:
Step 1-Teach the HP Fax the ring pattern
The HP Fax will learn the ring pattern when you call it from another telephone or fax machine.
1. Be ready to call the fax machine. 2. Press Menu repeatedly until BASIC FAX displays and press OK. 3. Use LEFT ARROW - RIGHT ARROW BUTTONS to scroll through the options until DRPD Mode displays and press OK. Call this fax from another fax machine... Waiting Ring... will display. 4. Call the HP Fax.
DRPD OK will display when the pattern has been learned and the HP Fax will return to Ready mode.
Step 2-Set up distinctive ring (DRPD) answer mode
Once you have activated distinctive ring, it becomes one of the answering modes you can select by pressing the Mode/Contrast button.
Press Mode/Contrast repeatedly until DRPD Mode appears in the display.
• In Ready mode, DRPD appears in the right hand corner of the display. • Now, the HP Fax will manage calls and faxes as if it were set to AUTO mode (AUTO mode on page 28)
TIP: Distinctive ring must be set up again if you reassign your fax number or connect the machine to another telephone line. Once set up again (that is, the fax machine has learned the ring pattern and the answering mode is correctly set), you should test the fax machine by calling the fax number and another number on the same line. The machine should respond appropriately to a call placed to the fax number with fax tones, and to a normal telephone call with the expected ring pattern.
Set rings to answer You can select the number of rings that will occur before the fax answers an incoming call. If you are using your machine as both a telephone and a fax machine, we suggest you set the ring count to at least 4 to give you time to answer. TIP: HP 1050 Fax: The Toll Saver function for the Digital Message Center interacts with Rings to Answer. See Toll Saver on page 40. If you have the HP 1050 Fax and have Toll Saver turned on, set the Rings to Answer to 2. 1. Press Menu repeatedly until BASIC FAX displays and press Start/Enter. Rings to Answer will display. 2. Press Start/Enter. 3. Enter the number of rings you want (2-7) and press Start/Enter. The HP Fax rings the set number of times and then answers. It then produces a different sounding ring to alert you to which type of call is incoming. • The additional ring may occur once for a fax call • The additional ring occurs 5 times for a voice call. After the 5 additional rings, the answering machine will answer.
Try another phone in place of the fax machine and call in. You may find another phone does the same thing. It's possible there is a high-resistance short on the line. At low voltages during outgoing calls this won't affect anything (or it might occasionally cause some noise). But when your phone rings there is around 100 volts present. When the phone starts to ring, the short causes the phone company's equipment to think you answered and the ringing stops, but since the machine hasn't picked up the call then disconnects. If you have the same problem with a different phone, you'll need to contact your telephone company. They can test the line to determine where the trouble is. If it's in their outside wiring (moisture in the line or other defects), they would be responsible for fixing it. If the problem is in your inside wiring they will probably charge to come out, so they can provide some troubleshooting tips.
If another phone rings in properly, there is something wrong in the fax machine's line connection circuitry. Then you'll need to see about having the machine serviced, or consider replacing it.
THE VOICEMAIL WILL KICK-IN AFTER A CERTAIN NUMBER OF RINGS WHEN NO-ONE ANSWERS. FOR THE FAX MACHINE TO ANSWER PROPERLY IT WILL HAVE TO BE SET TO A LESSER NUMBER OF RINGS....POSSIBLY 2 RINGS LESS TO ENSURE THERE IS NO PICKUP- ANSWER INTERFERENCE FROM THE VOICE-Mail.
>first run fax test, press set up go to tools menu then select run fax test,all entries should be pass >then check your connections, do you have one line or number for your fax and phone?or a separate line or another number for fax and another number for phone? >let me assume you only have one number for fax and phone.. >check connections, this should be downstream connection, the fax machine using the black phone cord provided by hp should be connected directly to the phone jack using line 1 at the back of the fax and the answering machine or the telephone should be connected to ext 2 or line 2 at the back of the fax...there should be no other devices phone or answering machine connected directly to the phone jack. >next set rings to answer on the fax machine higher than the answering machine...if your rings to answer on answering machine is 4 rings, set the fax to 6 rings...if it is a voice call the answering machine will pick it up at 4 rings then if it detects that it it a fax tone then it will transfer the call to fax. >also check if auto answer is on in your fax >you can check auto answer and rings to answer by pressing set up or menu button on your machine look for it in basic fax settings or advance settings >also check if your voice prompt for your answering machine is not too short there should be like at least 5 seconds after cutting your message to allow the machine to transfer the call to the fax if it is a fax tone.
Registering the Distinctive Ring Pattern
1 Disconnect the fax machine from any TAD or telephone company voice
2 Set the fax machine to MANUAL mode.
3 Press Function , 0 , 1 .
4 Press or to select DISTINCTIVE:SET? and press Set .
5 Press or to select the prestored ring pattern you want to assign
and press Set . (You will hear each pattern as you scroll through the four
patterns.) Be sure to choose the pattern assigned by the Telephone
long - long
short - long - short
short - short - long
very long (normal pattern)
6 Press Stop to exit.
Check the number of rings your fax machine is set to. Chances are, the answering machine is set up for 4 rings and the fax machine is set up for 6. If this is the case, change the number of rings on your fax machine to 2 or 3 rings to ensure an incoming fax will go directily to the fax machine. If the fax doesn't recognize the call as a fax, it will go through to the answering machine.