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Cannot access Email Problem Number497626594 I spent 5 hours yesterday with Sanjogeeta to solve this problem but it happened again this morning

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Where do you get your email?

Posted on Mar 13, 2008

  • Matt Jurach
    Matt Jurach Mar 13, 2008

    Is it a webpage, like Yahoo or Hotmail? Or are you using an email program on your computer, like Outlook Express?


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Posted on Jan 02, 2017

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Why cant I login into my account ?

Here are some things to check:
  • Are you online? Check by visiting a site you don't have to log-in to, like
  • Do you have CAPS LOCK key on? This will make all lower case characters into UPPER case, which can cause problems.
  • Some laptops have a NUM LOCK feature which turns a portion of the keyboard into a numeric keypad, so when you think you are typing 'asd' you are actually typing '456'. Check for lights that might show this feature is active. Check the manual to see how to disable it (or power off and on again).
  • Is your username correct? Many sites these days use your email address as your username, so try that.
  • Is your password correct?
  • Has your password expired? Some sites/systems do this. In this case you may have to contact the site/system admin via email.
  • Is it a restricted site/system? Sometimes you need to be on a particular network - e.g. to access company systems you may need to connect to their network via VPN. Also some sites/systems may restrict access to particular IP addresses or MAC addresses. In this case, you need to be using the same computer you used when you last were able to login successfully.
  • Is your account locked? This can happen when you make too many attempts to login with the wrong password. Usually you can wait a few minutes/hours and try again.
  • Could someone else have gained access to your account? It may be possible that someone has accessed your account and changed the password. If you think this is a possibility you should contact the system/site admin via email and request your password to be reset. Usually this will mean they send a new password to your email account.
  • Logging in to your PC is sometime not possible if the system is 'frozen' - this can be caused by programs running in the background that use all your computer's resources. In this case, you can wait a few hours or power off and on again.

Jul 13, 2014 | Computers & Internet

1 Answer

It is sad that you pay 9.99 to solve a problem

You can get this refunded within 24 hours. email and

Jun 24, 2009 | FixYa Service

1 Answer

My laptop froze yesterday. And now is powering up but Windows will not start. All I am getting is dark screen and mouse pointer.

i could solve this via a remote support session, it sounds like malware to me, i charge $15 per hour for a remote session, it usually takes 3 hours to complete a malware removal/system cleanup, you may email me at

Jan 20, 2009 | Computers & Internet

1 Answer

I have a HP G60-120 that only sporadically responds when I press the power button to boot up. The first time out of the box it happened, and I spent 2 hours on the phone with HP only to be told to remove...

This is a brand new computer? If it is HP needs to make arrangements to repair or replace. This should not happen with a new computer. Something is defective. This is their problem not yours.

Dec 01, 2008 | Computers & Internet

1 Answer

HP Tower (2000 Media Edition)

Sounds like your power supply unit is dead. Do you get any power or hard drive lights on the unit? If not, I'm afraid it's a repair shop problem.

Sorry to be the bearer of bad news!

Oct 30, 2008 | Computers & Internet

1 Answer

Gateway puchased with installed Windows XP and microsoft outlook express in 2004 (that is Microsoft outlook express 6)....have Norton best package...have Verizon as internet server....and have...

I think the problem is from your sender. Is the message sent from a personnel email address or from a corporate address? I asked because where I worked, we could make rules to send messages and sometimes those rules were causing that type of problem.

May 28, 2008 | Gateway Computers & Internet

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