Question about Whirlpool GT4185SK Microwave Oven

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Whirlpool GT4185SK Keypad does not work - oven starts as soon as door is closed


We have a Whirlpool GT4185SKB model from 2003. The clock-timer-keypad does not work and does not show anything. However, as soon as we close the door shut, the microwave oven turns on and stays on until we push the button to open it. Pl. reply here, or email to ashaw2@yahoo.com... Thanks

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  • Whirlpool Master
  • 9,098 Answers

Is it possible that some spray cleaner accidentally got into the controls?

I always recommend that users spray the cleaner on a soft cloth (not on the keypad itself) then wipe the control panel off.

Also, I always recommend non-ammonia cleaners since ammonia can crack and damage plastic.

Otherwise, the spray can get into the controls and lock it up or make it act odd.

Another thing that can cause this is steam or grease / smoke getting in the controls. The best way to prevent this is to be sure your hood exhaust fan is on whenever you cook on the stove top.

If it does not dry out over time, it may need to be manually dried or blown out.

I've followed up to your by e-mail address to be sure I help you fully.

We're happy to help and we appreciate your thoughtful rating of our answer.

Posted on Mar 16, 2008

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F2 on a newer Whirlpool / Kitchenaid microwaves means you have a shorted keypad.

If and when an oven is coming on or doing anything by itself, this is very dangerous and can result in a fire.

So until it is repaired, please leave it unplugged or leave the door open when it's not in use, and please do not leave it running unattended.

If you (or someone you know) might want to replace it yourself, I have uploaded a handy guide with pictures showing you what's typically involved.

You can usually find helpful exploded view diagrams and order parts by entering your full model number here.

There should also be a "mini-manual" hidden inside the unit behind the control panel or hidden on the left side behind the grille, which is very helpful when troubleshooting & testing.

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But please note that for some models, the membrane keypad is not available as a separate part, so you would have to order the control panel frame which comes with a new keypad.

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At our Web site, we have a video available showing how to remove a typical over the range control panel assembly in under 5 minutes.

Feel free to contact me directly (and please remind me of your full model number from the tag on the unit) for more information & help.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

William E. Miller, AS-EET
prototech@usa.net
http://www.microwavedisplay.com

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The first thing I would suggest is a hard reset. Unplug the unit for a minute or so. Then plug it back in, set the clock and try again.

If that doesn't work, leave it unplugged for maybe an hour. Then let us know if the hard reset does not fix it.

Otherwise, your controller or keypad may have moisture on it.

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Hi Just received new Whirlpool Max 25 microwave. It all checked out fine first of all - I set the clock and the timer ok and tested by heating a mug of water and it worked fine. I unplugged it to move it...


It sounds like there may be a misaligned door switch mount or door hinge.

Since it's less than one year old, it should be fully covered under warranty. I'd suggest contacting the manufacturer again to get it fixed free.

You will have to contact Whirlpool again. You can call the number in the manual or visit the Web site they might give their.

I would ask for their nearest authorized service center.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

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The microwave does not work.


The first thing I would suggest is a hard reset. Unplug the unit for a minute or so. Then plug it back in, set the clock and try again.

Let us know if the hard reset does not fix it.

You may have a failed keypad or control board.

We repair these for customers nationwide with our guaranteed $39.95 service.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

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TOUCH PANEL & MICROCOMPUTER BOARD TEST FOR WHIRLPOOL....

The microwave oven may be provided with a self diagnostic routine that can be operated

through the touch pad keyboard. To enter the self-diagnostic routine:

1.While pressing the CANCEL keypad:

a) Open the oven door.

b) Unplug the microwave oven for 2-seconds and plug it back in.

c) Release the CANCEL keypad and close the oven door. You will see the following display.

CHART

NOTE: The humidity sensor test results will appear on the display after 8-seconds.If the tests are successful, "OK " will be displayed. If one or more of the tests fail, "ERR " will be displayed.. 2.When a keypad is pressed, a number according to the test chart will be displayed. When no keypad is pressed, a blank "—" is displayed...

 

POWER FAILURE &FAILURE CODES

Power Failure: After a power failure, the WELCOME screen will be displayed.

F2 —Keyboard Failure: Refer to the Tech Sheet and conduct a touch panel continuity test.

F3H —Humidity Sensor Failure: Refer to the Tech Sheet and test the sensor.

F6 —Microwave Relay Failure: Check the microwave relay.

F7 —Microcomputer Board Failure: Change the microcomputer board.

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