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My computer is frozen no matter what I do to it. I believe it has viruses on it. How can I reset the computer and wipe out everything on it.

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  • Anonymous Apr 05, 2009

    If I can get it to start normally, if asks me for my password, which I cant remember. If it doesn't start normally, the screen just monitor just stays black.

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  • Master
  • 807 Answers

If you have a Windows XP disc (Assuming you were using XP) all you have to do is put the disc in the drive and reboot the PC.
If it does'nt boot from the disk you will have to go in to the bios on the PC and change the boot priority setting so that the CDRom is the first boot device.
Then save the settings and reboot.
Then follow the on screen prompts to install a fresh copy of Windows. It will format the drive and you will lose everything but if you are not worried about that then give it a go. You may have to go online to find drivers for some of your hardware after it's finished.

Posted on Mar 12, 2008

  • Stuart
    Stuart Mar 12, 2008

    You WONT have to replace the Hard Drive unless it wont accept a fresh install of Windows.

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  • Master
  • 1,019 Answers

Hi,
you,ll have to replace the hard-drive with a new unit.
and remove the cmos battery from the motherboard for 10-15 seconds. This will reset the Bios to it,s default settings.
If you are unsure or unable to do this, mail me for further advice/help.

mike @ Compurepair.

Posted on Mar 12, 2008

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Posted on Jan 02, 2017

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WHEN TRY TO GO ON LINE WARNING SIGN KEEP COMMING AND SAY TASK CAN NOT BE EXECUTED THAT I NEED TO BUY PROTECTION FROM THEM,NO WAY TO GO IN LINE NO MATTER WHAT I DO. E-MAIL------AMOREMIO112898@YAHOO.COM


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