Question about HP DESKJETS - OFFICEJET PRO L7680 AIO PR Printer
I have a problem with my HP L7680 AIO device. When I scan to a falsh drive sometimes I get a "GENERAL ERROR!" message on the controll panel screen. I have tried several flash drives old to new 128MB to 2GB, but the same error repeats. Additionally I have reset the machine using #3, #6 and/or the [cancel] + [ok] sequence (as per HP tech. support). No fix. They just keep sending me a new (~new) machine, but after a while 1+weeks and ou of the blue I get this error. No power issues as far as a surge or spike as the error will happen when I am right there. Oh yea, you thought that was it, well....sometimes it will scan the documnet with no errors but when I open t up from my PC (I tried different PC's) the file cannot open and Adobe says: file damaged. could not read. I'd throw it out the window but im on the ground floor and probally would not do enough damage, not ot mention that my wife would kill me if i would smash her plants. Do you have any ideas? Thanks in advance!!!
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Posted on Jan 02, 2017
Hi Stev, First I know this is going to sound strange but have you disconnected the printer cable from the printer itself? (not the computer) If not try unplugging both the parallel and power cables for 30 seconds, then when you reconnect and power up hit the resume button. I've seen problems in the past where a job was killed like that and the printer would not work until the parallel cable was removed from the printer. The light pattern you describe, resume light blinking with the power light on, can mean any one of the following things on that model HP. 1. Top cover is open. Open the top and make sure there is nothing keeping the cover from closing all the way. Don't forget to check the underside of the cover for something stuck to it. Close the top cover. 2. A print cartridge is missing or an incorrect print cartridge is installed. Install the correct print cartridge. AND/OR Verify that the print cartridge is properly snapped into place. Close the top cover. 3. Printer detects an out-of-media condition. Load media in the lower (IN) tray and press the Resume button. 4. Media is improperly loaded. Remove media from the IN tray, re-square the stack, and reload. Make sure that the media-width adjuster and media-length adjuster are against the stack of media. Make sure that media is not buckled in the IN tray. Verify that the media-width adjuster is along the left edge of the tray and is pushing the right edge of the media against the right wall. 5. The printer timed out waiting for a form-feed command. Press the Resume button. The page will eject from the upper (OUT) tray. 6. Printer detects out-of-ink condition. Replace the print cartridge and press the Resume button. 7. Dirty Cartridge Contacts Use a clean foam-rubber swab or lint-free cloth slightly dampened with water. (Distilled water is recommended. Tap water might contain contaminates that could damage the cartridge.) Locate the copper-colored circuitry strip on the back of the cartridge. Clean the copper-colored strip with the dampened swab or cloth. Do not wipe the nozzle end of the cartridge or touch the silver-colored nozzle plate on the bottom of the cartridge. Unplug the power cord from the printer. Clean the carriage contacts on the back wall of the ink cartridge carriage with a damp foam-rubber swab or lint-free cloth. Use a dry foam-rubber swab or lint-free cloth to remove the moisture from the contacts. If the carriage contacts show noticeable damage, contact the HP Customer Support Center listed in the printer's User's Guide. Plug the printer back in and try printing again. 8. Printer detects paper in the paper path. Turn the printer off and open the top cover. Make sure that paper is not jammed in the printer. Lift the right black rectangular paper sensor (located in the middle of the printer just below the silver rod on which the cartridge carriage slides) and make sure that nothing is stuck under the paper sensor, perhaps by blowing under the sensor. Close the top cover and turn the printer on. Try printing again. If none of this helps let me know and I'll see what else I can dig up on the problem. El Duderino
Posted on Nov 17, 2006
SOURCE: HP 2710 Hit by Power Surge
Please perform the following steps.
1. Verify that the unit is switched on. Unplug the all-in-one from power and disconnect the connection port.
2. Wait 30 seconds.
3. Plug in the power only.
4. Repeat steps 2-4 two more times.
5. On the third time after plugging the unit into power, reconnect the connection port from the all-in-one to your computer.
Please do perform the following steps also:
1. Unplug the power cable from printer when the printer is powered on and wait for 20 seconds.
2. Then, press and hold # and 6 while plugging in the power cord.
Continue holding until it displays Semi Full Reset message in the front panel of the All-in-One.
I hope you are located in United States of America and if so, please check the following link where in you can go ahead for the service.
Posted on Jul 27, 2008
SOURCE: Won't scan nor fax
HP multi units are notorious for scanner failures. It is just a weak component in their machines. I have seen this time and time again. The only solution is to change the scanner out or purchase a different machine. Just keep in mind the notoriety HP has which failed scanners. If you want to venture into the replacement of the scanner the following website might have the product you are looking for. Otherwise, search around the net for a scanner assembly unit for the OJ7310. But, be prepared scanner units are not cheap.
Check here first...PrinterFixer.net
Posted on Nov 14, 2008
I had the same problem on XP and Vista and it turns out that if your don't have the HP Toolbox Running/starting up with pc this caused my problem. Once I lunched it to startup with I am able to scan using the Scan To Button on my Scanner.
Posted on Dec 20, 2008
Maybe I can help;
When I install a new hard drive I like to re-install the operating system (OS) as well. Unfortunatly this wipes out all your files.
Typically when files do not copy it's either because they're in use or the media (your new hard drive) is not formatted properly.
Note, formatting erases everything on the drive being formatted.
Instruction for this are easy to find online but are all done for you if you use the OS install CD which will walk you through the setup, formatting, and partitioning.
If you have a way to save your files to another drive such as a usb thumb drive, external hard drive, cd or dvd, I would go about it that way. There's usually alot of uneeded files created by the operating system after a period of time and there's no sense in keeping them. They only slow your system down.
One other thing you can consider if you don't have an external hard drive is purchasing a hard drive enclosure for your old hard drive. You can find them at Best Buy. I paid about $30. Its just a case and usb cord you can use as an external hard drive and also copy any files you can still access on this old drive over to your new one.
Let me know if this helps you
Posted on Dec 31, 2008
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