Question about Sharp UX B20 Plain Paper Inkjet Fax

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Fax machine not responding

We purchased this machine a little over a year ago. Last week we changed the cartridge but it continues to tell us "low ink". I replaced it again today, but it won't print me a test page. It tells me "low ink", "check paper", and that memory is full. I've unplugged the phone line and plugged it back in as well as the power cord. It will say Wait a moment and then go back to replace ink and press ink key.

We use our fax machine everyday and really need for it to work.

I can be reached at 205-871-8121 M-F- 8am - 4 pm CDT

Thank you,

Ellen Scalise
Our Lady of Sorrows Catholic Church
Birmingham, AL 35209

PS the fax machine is in another room.

Posted by on

  • elblondee Mar 12, 2008

    Thank you as it turns out we had two different Sharp Cartridges that said they would work with a UX B20. We had been trying the UX C385; this one DOES NOT work with the ux B20 but the uxc70b does work.

    Thank you for your rapid help. I appreciate it.

    Ellen Scalise


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H have you tried putting the old ink cartridge back in but give it a gentle shake first and see if it gives same message also what are the new cartridge are the genuine or not let me know then i can assist you further ok

Posted on Mar 12, 2008

  • 3 more comments 
  • paul proctor Mar 12, 2008

    Hi just been asking around for you and it seems when the error message comes up clear the message before inserting the new cartridges ok so switch it on and if the errr message comes on then press the round button on controls and this should remove the error then insert new cartridge you can only use genuine ones to replicas as they will not work in your model of device

  • paul proctor Mar 12, 2008

    Hi do you have the manual if so check page 19 on how to install cartridge make sure handset is in place else you wont be able to use the buttons on machine

  • paul proctor Mar 12, 2008

    Make sure you have removed tape form new cartridge.
    Hey i just noticed you live in birmingham i also live in birmingham but birmingham in united knigdom (England)
    I hope your able to get these messages as i cant phone you as my phone provider dont allow me to call long distance calls but hopefully you can get to read this

  • paul proctor Mar 12, 2008

    Hi tell me if you have the manual as they tell you in detail how to insert cartridge and the settings you need to do also if you let me know how far you get before you get error message then i can assist you further ok

  • paul proctor Mar 12, 2008

    Hi so are you still having problems or is it working now let me know then i can assist you further ok


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