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You will need to first load the program for down loadding to the ipod. usually the cd comes along with the device, if not try and get the free download from the philips site. the compression required for the mp3 is required for downloading. I hope you could get this helpful
Make sure you back up all songs on the GoGear before attempting this solution. 1) Back up all files on the GoGear 2) Open up Philips Device Manager (Start --> All Programs --> Philips) 3) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button 4) Disconnect the GoGear from the computer and turn the GoGear off - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new Now you can do the firmware upgrade that will prevent this problem from occuring in the future. Open up Philips Device Manager and click the Update tab. This problem was caused because most GoGear's were designed for Windows XP with Media Player 10 (which is no longer the latest standard). -Tha Mp3 Doctor
One of the pesky features of windows Media Player is that if you delete the song/playlist from the computer's harddrive, and then resync your device to that same computer, then oftentimes the song/playlist disappears. Reacquire the song/playlist, and then try resyncing to the goGear again.