What is the model number of your DVD player? You may try power resetting the unit and check if it helps. To power reset, turn OFF the DVD player and unplug the power cord from the electrical outlet for 30 seconds. Plug the power cord back into the electrical outlet and turn the player ON. Attempt to open the disc tray.
Depending on the model number of your DVD player, simultaneously press the POWER + STOP + EJECT buttons. If the disc tray still does not open, simultaneously press the DISC1 + STOP + EJECT buttons.
NOTE: This step may not apply to all models as DISC1 is not available on all DVD players.
If this does not work and if the DVD player has DISPLAY and PREV buttons, press and hold the DISPLAY+PREV buttons for two seconds to unlock the drawer.
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FOR SONY PLAYER's
This issue may occur if the disc is damaged or if the disc was not inserted properly into the Blu-ray Disc® player. Follow the steps below to open the disc tray and eject the disc.
- Turn off the Blu-ray Disc player.
- Disconnect the power cord (mains lead) or AC adapter.
- Allow the disc player to remain without power for 30 seconds.
- While pressing the OPEN/CLOSE button located on the front of the disc player, reconnect the power cord.
IMPORTANT: For some Blu-ray Disc Home Theater models it is necessary to press and hold the OPEN/CLOSE andPLAY buttons simultaneously, then reconnect the power cord.
NOTE: This step may require the assistance of a second person.
- After reconnecting the power cord, when the tray opens, release the OPEN/CLOSE button.
- Remove the disc.
- If necessary, disconnect and then reconnect the power cord to recover the player.
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