Question about Motorola Mobility Moto Q

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Turning the Q on

My Q will turn on, show the Verizon screen, go to the Microsoft page, do the Microsoft music and then nothing. The phone will not go to the home page or turn off. I must remove the battery to turn the phone off. How can I get my Q to work?

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Make sure battery is fully charged, Hold down center nav key and the power up the unit while holding it down. Hit yes to do a Master Reset. Wait for it to go through its full function. It should automatically get back to home screen, takes a few minutes.

Posted on Apr 11, 2008

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14 Answers

It cant turn on


Just some suggestions. I have had my Q9m since September 07. If you reboot the phone nightly (take battery out put back) and allow to boot up again it help by resetting the RAM. Also under System Tools>Task Manager>Menu>Kill All - it seems that every program you use on the Q it keeps running which causes the Q to slow down and freeze. I know doing these things can be a pain however my Q has been running with zero issues since September. I also have the origional Q in black for over 16 months and I wouldnt trade either phone for anything on the market currently. As far as the screen sticking on the Verizon Logo...try taking battery out, power on and as soon as logo appears pull battery out quick and replace...you may need to do this a few times but it will bypass what ever is causing this boot up error. Windows Mobile 6 certainly isnt perfect. Hope these suggestions help.

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boot_c_03.08.00r_mpap Paul Sager from FixYa has posted a solution for this problem previousley (as below). I have tried the Motorola and Verizon sites (tried the store as well) and the software is not available to flash the phone. Do you know of a site that would still have it available? Or can this question be sent to Paul to further comment on it? All I want to do is recover the phone numbers, notes and calandar from the phone via Activesync or Windows. Paul Sager 2335 Solutions July 14, 2010 I can help you with your Motorola Moto Q. What has happened is that the firmware of your phone has become corrupted. When this happens your phone will no longer finish its boot sequence. This is a very common situation with many phones: in fact, much of what I do here at Fixya is explain how people can fix their MP3 players, GPS and phones by reflashing the firmware. The good news is that if you take your phone into your carrier's store, they can reflash it for you right there (if they have a competent tech handy.) If you are comfortable with computers etc, you can also do it yourself. Your computer will communicate with and fix your phone, even though it doesn't seem to recognize it right now - I've seen this many many times. My only warning for you is that if you are going to flash your phone yourself, you need to get the correct firmware from motorola's site for your carrier. I just downloaded the Verizon firmware as an example - Motorola's website has about ten different carrier firmwares for their MotoQ phone. I hope that helps.

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