Question about Brother IntelliFAX 2800 Laser Fax

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Trouble with paper feed

When I try to send documents the paper gets pulled in at an angle. I cleaned the drums and it works a couple of times but now it is eating my documents again.

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Okay, for starters be very careful not to touch the drum with anything except a super soft cloth like what you may use on expenive lens or glasses even then very very careful not to scatch that. but a dirty drum will not cause your problem.
what you should do is carefully inspect where paper goes in to make sure you don't have a small piece of paper blocking the paper from going through then clean the feed tires with a cotton cloth slightly damp with rubbing alcohol. besure to have machine unplugged until everything is thoroughly dried before plugging in power cord.

mikey

Posted on Mar 16, 2008

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Posted on Jan 02, 2017

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How do I prevent it from pulling two or more sheets of paper when it is printing or sending a fax?


you could try cleaning the feed tires but more than likely the seperation pad needs to be replaced.

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It sounds like the rollers are not feeding the paper properly. It's likely supposed to go up and around to be printed on, but the upper rollers are not catching the paper properly and instead of feeding through like it's supposed to, it's crunching up against the drum.

The rollers in a laser printer can sometimes get dirty and won't pick up the paper properly. My recommendation would be the following:

1) Remove the paper from the printer.

2) Open the back cover.

3) Take a damp, lint-free cloth (add a couple drops of vinegar to it for extra cleaning power) and hold it lightly against the rubber rollers inside the back of the printer.

4) Tell the printer to make a copy so that the rollers will try to move to pull the paper through.

The rollers should essentially clean themselves against the cloth as they try to move to prime themselves. You might have to repeat the copy request a couple of times in order to get them completely clean.

If this solution doesn't work, you could try taking it into a repair shop, but it's likely that repairing a printer is going to cost more than simply buying a new one, unfortunately.

Hope this is helpful!

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My Brother MFC-9840CDW keeps jamming every time I print mailing labels. I've had it four 1.5 years with no trouble. The label gets stuck and I have to pull out the toner tray to fetch it. I also...


hello, sounds like there are many possible solutions for you machine, first with paper jamming, are labels going thru manual feed tray, or paper tray, it might be possible that mp feed roller needs cleaning or replacing. if paper tray, simple would be feed roller, clean or replace, if jams continue with normal paper from paper tray, the problem will be front door, i have yet to be able to repair paper jams when front door assembly fails. as far as colors, both drum and toner can cause this problem, if using 3rd party toner, this will also cause some color problems. sorry no real quick fix for this machine, i've tried.

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Your document feeder should allow you it install a stack of originals, amount depends on machine specifications. Dial one number and send your multi-page document.

if not the feeder tires may need to be cleaned, a few drops of alcohol in the center of a clean piece of paper then run it through the feeder, put the paper in then when it stops press the stop button and it should eject the document, in doing so pass the alcohol past the feed tires. do this a couple of times then try your multi-page document again.

Hope this helps
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This is caused by the feed and separator rollers are dirty or worn out. The simplest thing to try is to clean the feed rollers. you will need a cleaning solution, isopropal alcohol works very well. Available at local drugstores. you can approach this one of two ways, you can open up the document feed section and manually clean the rollers or put a few drops of Alcohol in the center of a piece of paper let it soak in a little and pass it through the document feeder, the paper should have a streak on the last half of the page if it made contact with the rollers. For best results do this a couple of times, for better results do both the manual and the pass paper methods.

Hope this is of some assistance.
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2 Answers

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You could try cleaning the rubber feed roller with a slightly damp rag, or even having feed assy replaced but you are right probally better off replacing it.

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