Question about Brother IntelliFAX 2800 Laser Fax

1 Answer

Trouble with paper feed

When I try to send documents the paper gets pulled in at an angle. I cleaned the drums and it works a couple of times but now it is eating my documents again.

Posted by on


1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert who has answered 20 questions.


    An expert that hasĀ over 10 points.


    An expert whose answer gotĀ voted for 2 times.

  • Expert
  • 82 Answers

Okay, for starters be very careful not to touch the drum with anything except a super soft cloth like what you may use on expenive lens or glasses even then very very careful not to scatch that. but a dirty drum will not cause your problem.
what you should do is carefully inspect where paper goes in to make sure you don't have a small piece of paper blocking the paper from going through then clean the feed tires with a cotton cloth slightly damp with rubbing alcohol. besure to have machine unplugged until everything is thoroughly dried before plugging in power cord.


Posted on Mar 16, 2008


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

How do I prevent it from pulling two or more sheets of paper when it is printing or sending a fax?

you could try cleaning the feed tires but more than likely the seperation pad needs to be replaced.

Oct 15, 2014 | Samsung SF-531P All-In-One Laser Printer

1 Answer

Attempt to make a copy is stopped when "paper jam" error message comes on. The rear door opens to reveal the copy accordioned against the drum area, With every try this happens. Can it be...

It sounds like the rollers are not feeding the paper properly. It's likely supposed to go up and around to be printed on, but the upper rollers are not catching the paper properly and instead of feeding through like it's supposed to, it's crunching up against the drum.

The rollers in a laser printer can sometimes get dirty and won't pick up the paper properly. My recommendation would be the following:

1) Remove the paper from the printer.

2) Open the back cover.

3) Take a damp, lint-free cloth (add a couple drops of vinegar to it for extra cleaning power) and hold it lightly against the rubber rollers inside the back of the printer.

4) Tell the printer to make a copy so that the rollers will try to move to pull the paper through.

The rollers should essentially clean themselves against the cloth as they try to move to prime themselves. You might have to repeat the copy request a couple of times in order to get them completely clean.

If this solution doesn't work, you could try taking it into a repair shop, but it's likely that repairing a printer is going to cost more than simply buying a new one, unfortunately.

Hope this is helpful!

May 08, 2011 | Brother DCP-7020 All-In-One Laser Printer

1 Answer

My Brother MFC-9840CDW keeps jamming every time I print mailing labels. I've had it four 1.5 years with no trouble. The label gets stuck and I have to pull out the toner tray to fetch it. I also...

hello, sounds like there are many possible solutions for you machine, first with paper jamming, are labels going thru manual feed tray, or paper tray, it might be possible that mp feed roller needs cleaning or replacing. if paper tray, simple would be feed roller, clean or replace, if jams continue with normal paper from paper tray, the problem will be front door, i have yet to be able to repair paper jams when front door assembly fails. as far as colors, both drum and toner can cause this problem, if using 3rd party toner, this will also cause some color problems. sorry no real quick fix for this machine, i've tried.

Sep 24, 2010 | Brother MFC-9840CDW Laser Printer

1 Answer

Doesn't want to print

Try unplugging from the wall for 5 minutes / plug in and retry, cancels / resets printer memory.

Feb 17, 2010 | Canon BJC 3000 InkJet Printer

1 Answer

I have a Canon MP470 that pulls 1/2 sheet paper and then jams

Paper feed roller
When paper does not feed
To clean the paper feed
Machine button

Oct 07, 2009 | Canon PIXMA MP470 All-in-One Printer

2 Answers

Paper feed jamming

check the back of printer and see if there is door u can open. Most likely there is a paper jam u cant see.

May 24, 2009 | Canon PIXMA MX310 All-In-One Printer

1 Answer

How do i fax multi pages at once

Your document feeder should allow you it install a stack of originals, amount depends on machine specifications. Dial one number and send your multi-page document.

if not the feeder tires may need to be cleaned, a few drops of alcohol in the center of a clean piece of paper then run it through the feeder, put the paper in then when it stops press the stop button and it should eject the document, in doing so pass the alcohol past the feed tires. do this a couple of times then try your multi-page document again.

Hope this helps

May 04, 2009 | Lexmark F4270 Plain Paper Inkjet Fax

1 Answer

Pages sticking together when transmitting

This is caused by the feed and separator rollers are dirty or worn out. The simplest thing to try is to clean the feed rollers. you will need a cleaning solution, isopropal alcohol works very well. Available at local drugstores. you can approach this one of two ways, you can open up the document feed section and manually clean the rollers or put a few drops of Alcohol in the center of a piece of paper let it soak in a little and pass it through the document feeder, the paper should have a streak on the last half of the page if it made contact with the rollers. For best results do this a couple of times, for better results do both the manual and the pass paper methods.

Hope this is of some assistance.

Apr 20, 2009 | Panasonic PanaFax UF-8000 Laser Fax

2 Answers

Paper won't feed

You could try cleaning the rubber feed roller with a slightly damp rag, or even having feed assy replaced but you are right probally better off replacing it.

Dec 25, 2007 | Samsung ML 1430 Laser Printer

Not finding what you are looking for?
Brother IntelliFAX 2800 Laser Fax Logo

Related Topics:

66 people viewed this question

Ask a Question

Usually answered in minutes!

Top Brother Office Equipment & Supplies Experts

James Cagle
James Cagle

Level 2 Expert

478 Answers


Level 3 Expert

379 Answers


Level 3 Expert

840 Answers

Are you a Brother Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides