Question about Brother IntelliFAX 2800 Laser Fax

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Trouble with paper feed

When I try to send documents the paper gets pulled in at an angle. I cleaned the drums and it works a couple of times but now it is eating my documents again.

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Okay, for starters be very careful not to touch the drum with anything except a super soft cloth like what you may use on expenive lens or glasses even then very very careful not to scatch that. but a dirty drum will not cause your problem.
what you should do is carefully inspect where paper goes in to make sure you don't have a small piece of paper blocking the paper from going through then clean the feed tires with a cotton cloth slightly damp with rubbing alcohol. besure to have machine unplugged until everything is thoroughly dried before plugging in power cord.

mikey

Posted on Mar 16, 2008

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Work Center Pro 575 always gets paper jams


If a document jam occurs during a transmission, the message "DOCUMENT JAM" is displayed. If this occurs, follow the procedure below. It is recommended that a duplicate from a copier, of the jammed document be used to reduce the chance of a jam when resending the document.
See Chapter 3, "Loading Documents" for document specifications and recommendations which may help avoid paper jams.
Note: The power can be left ON when clearing a paper jam.
Typical Causes of Document Jams
Recommended Procedure
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Adjust the Document Guides to the edges of the
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Make a duplicate using a copier and use the copy
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Remove the tape or make a duplicate using a copier and use the copy as the sending document.
The Control Panel Cover is not fully closed.
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Basic Troubleshooting
1. Remove all documents from the Document Support.
2. Open the Control Panel Cover.
3. Remove the document jam. Remove any pieces of paper, paper clips, or staples that may have caused the jam.
4. Close the Control Panel Cover.
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if not the feeder tires may need to be cleaned, a few drops of alcohol in the center of a clean piece of paper then run it through the feeder, put the paper in then when it stops press the stop button and it should eject the document, in doing so pass the alcohol past the feed tires. do this a couple of times then try your multi-page document again.

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1 Answer

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This is caused by the feed and separator rollers are dirty or worn out. The simplest thing to try is to clean the feed rollers. you will need a cleaning solution, isopropal alcohol works very well. Available at local drugstores. you can approach this one of two ways, you can open up the document feed section and manually clean the rollers or put a few drops of Alcohol in the center of a piece of paper let it soak in a little and pass it through the document feeder, the paper should have a streak on the last half of the page if it made contact with the rollers. For best results do this a couple of times, for better results do both the manual and the pass paper methods.

Hope this is of some assistance.
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2 different problems here. 1st is with document feed and 2 is with paper feed.

1st prob seems to be with the paper feed roller not meshing at the gear. Probably a broken piece on the lower document tray assembly. No real fix for this unless you can strip it out and haywire it.

2nd prob is probably a poorly meshing drum unit. Examine the gear teeth on both the drum and the machine. As you have replaced the drum already (presumably with a brand new one) You might possibly find a missing or badly worn tooth on the messhing gear in the machine.

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