Question about Xerox WorkCentre C2424DN All-In-One Laser Printer

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Error Message 39,012.40:54812

This is a document feeder issue. Xerox tech had me power down, remove document feeder cable, then reattached cable and be sure it was tight. I powered back up, message stil there, so I opened the little hatch on top by the upper document feeder, and BAM! fixed!

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  • pagantek Apr 24, 2009

    Same problem, Xerox tech stated that the internal power supply has built in surge protector, and if another is added, it might caus ean underamperage condition and can cause different errors based on power pull. they recomend straight pulg into wall.

  • Anonymous Mar 12, 2014

    xerox m20i message of remove paper from feeder

  • Anonymous Mar 13, 2014

    xerox m20i document feeder don't work

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Not much to do with that code, I will provide the documentation..

The troubleshooting table lists parts and wiring referenced in the troubleshooting procedure.
Table 1. 39,011.40 and 39, 012.40 Troubleshooting Reference Table Applicable Parts
Wiring and Plug/Jack References
Document Feeder, PL 1.0

Error Message  39,012.40:54812 - arrwup.gif Troubleshooting Procedure Table 2. DADF Subsystem Faults Troubleshooting Procedure Step
Questions or Actions
Yes
No
1
Cycle system power and retest.
Does this correct the problem?
Complete.
Go to Step 2.
2
Replace the DADF ( REP 1.0.15).
Complete.

Posted on Mar 12, 2008

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Disconnecting the Xerox c2424 Document Scanner


The Xerox c2424 Document Scanner has a very high rate of failure. After very limited use it can generate an error code of 39,012.40 indicating that the document feeder is damaged. Xerox's answer to 99% of the document scanner issues is to replace the unit. But while restarting or cleaning can possibly resolve this issue, it is also possible to just disconnect the scanner and use it independently of the document feeder.

Xerox documentation however, does not instruct the user how to do this and tech support won't walk you though it. (So, courtesy of Pastor Ray of Indiana) Listed here are the steps to operating the scanner without the document feeder:

(1) Perform a standard shutdown on the printer.
(2) Disconnect the Document Feeder from the printer IN THE REAR OF THE PRINTER. You still need the side connector hooked up, the one by the power-on switch, power plug, USB port and all the other goodies.
(3) Power up the printer.
(4) It should work. However...
If for some reason the printer won't copy, then just do what I did in my experimentation:
(1) Perform a standard shutdown on the printer.
(2) Disconnect the Document Feeder from the printer in the rear of the printer.
(3) Physically remove the Document Feeder, leaving the copy platen visible.
(4) Power up the printer.
At this point you should be able to copy stuff.
(5) Physically reattach the Document Feeder, but DON'T reconnect it!
You should still be able to copy, scan, etc.

on Apr 16, 2010 | Xerox C2424 Copier

2 Answers

What is happening when the Copystar CS-2550 displays the message "System Error Main Switch Off/On 0410?


The error code C-0410 indicates an communications error with the document feeder.

It normally indicates the cable between the document feeder and copier is ether has a loose connection or the cable has a short and needs to be replaced.

It can also be an issue with the document feeder driver circuit board or the copier engine circuit board.


I hope this is helpful,
Shawn

Jan 21, 2011 | Copystar CS-2550 All-In-One Printer

1 Answer

Wat is an LSU error on a phaser 3200 MFP


Change the toner cartridge , i have many units phaser3200 and this is one of the problem , but only if the toner cartridge is very old and many time refilled , if not , change the Laser unit .

  1. Remove a misfed document if the copier displays a message reading "Document Jam." Lift up the document feeder cover and turn the roller to remove an Exit Misfed document. Lower the document feeder back into place and feed the document through again. If the document is jammed on the Input side, open the cover and gently pull the misfed document to the right and out of the feeder.
  2. Pull out the paper tray and lift the tray to release it from the copier if the copier displays a message reading "Paper Jam O." Remove the jammed document, and open and close the side panel of the copier to clear the error message.
  3. Unplug the power cord and plug it back in again if the copier displays a message reading "Fuser Error, Open Heat Error, Heating Error and Overheat." If the problem persists, call for a service.
  4. Remove the toner cartridge and shake it from side to side if the copier displays a message reading "No Developer Cartridge." If this does not do the trick, you may need to replace the cartridge. Pull the release latch to open the side cover, and open the front cover. Twist the cartridge locking-lever upwards and remove the toner cartridge. Insert the new cartridge and lock the lever into place. Shut the front cover and the side cover.
  5. Power off the unit and power it on again if the copier displays a message reading "LSU Error." A problem has occurred with the Laser Scanning Unit. If the problem persists, call for a service.

Jan 04, 2011 | Xerox Phaser 3200MFP/N Laser Printer

3 Answers

System error 39,012.40:49875


If after cycling the power to the machine and this problem still exists you may need to replace the ADF assembly. Here's a video that shows you how
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Jun 26, 2009 | Xerox WorkCentre C2424DN All-In-One Laser...

2 Answers

We have a Xerox Document Centre 220DC. It has been swicthed off for several months. We have switched it back on and it is coming up with the message not ready to copy. All the cables are attached as far as...


Sorry bout that ques. I had to ask, a machine will come to ready, but "not ready to copy" because of paper issues. Area there any other indicators, door open, low/no toner, jamzzzzz? Also if you have a doc feeder or ANY other device attached to the machine, including FAX lines, cat5 (network) cables, power the machine down and disconnect EVERYTHING. then power up and post the results here.

Apr 03, 2009 | Printers & Copiers

1 Answer

HP Office jet 7210 All in One. When I feed paper


Lean the rollers in the automatic document feeder (ADF)
  1. Remove the document feeder tray from the product by gently pulling it.
  2. Lift the cover of the automatic document feeder by pulling it outward.
  3. Gently clean the rollers with a very damp cloth ansd a dab of dish detergent.
  4. Close the cover of the automatic document feeder, and then reattach the document feeder tray.
To clear the "scanner error" message do a
Perform a partial reset
  1. Disconnect the power cord from the product.
  2. Press and hold # and 3 while reconnecting the power cord to the product, and then release both buttons.
  3. Try making a color copy by pressing the Start Copy Color button on the product control panel.
    • If the partial reset resolves the issue, you do not need to continue troubleshooting.
    • If the error message displays again, proceed to the next step to try a semi-full reset.
If a partial reset did not work do the following: Perform a semi-full reset CAUTION: Performing a semi-full reset deletes any saved phone numbers on the product.
  1. Disconnect the power cord from the product.
  2. Press and hold # and 6 while reconnecting the power cord to the product, and then release both buttons.
  3. Try making a color copy by pressing the Start Copy Color button on the product control panel.
    • If the semi-full reset resolves the issue, you do not need to continue troubleshooting.
    • If the error message displays again, unit may need service.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

Mar 11, 2009 | HP 7210 OfficeJet All-In-One Printer

1 Answer

Xerox Workcentre C2424 Error Code 39,003.40


That code it related to the document feeder or scanner.
What I would try is turn off the machine, then disconnect all the connectors from the scanner and document feeder, and espicialy the molex connector next to the power cord near the on off switch, that cable tends to work loose and is odd to tighten as it. Make sure you tighten that one well.
If it is scanner or document feeder related, there are almost no parts spared for those, the assemblies need to be replaced.
There is better then a 50 % chance the cables will fix the problem.

Jul 16, 2008 | Xerox Printers & Copiers

2 Answers

Xerox WorkCentre C2424N


If reseating the document feeder cable doesn't solve this problem, you may have to replace the document feeder. Here's a video that shows you how. Good luck">

Apr 09, 2008 | Xerox WorkCentre C2424DN All-In-One Laser...

1 Answer

Xerox workcenter c2424 error code 39,014.40;33151


Could be a dirty scanner. Not much to check, it is a lamp issue.
You can try disconnecting the cables to the document feeder and scanner. The one on the right side of the machine, where the power cord, thats is odd to access and tighten often works loose.
Here is the entire documentation troubleshooting procedure, this is from the service manual.

Step Questions and Actions Yes No
1 1.
Cycle power to the system to clear.
2. Did the error recur?
Replace the Complete.
2 1.
2.
3.
3 1.
Are the lamps on?
2. Run the diagnostic test:
Go to Step 3. Replace the
lamp(s).
4 1. Is the scan head in the home position? Replace Replace

Mar 28, 2008 | Xerox WorkCentre C2424DN All-In-One Laser...

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