I have a zen 8gb mp4 player. It got stuck in docked mode so I had to press the reset button. Now my computer won't recognize it and I don't have the installation cd-rom to re-install it. I've been looking online for software to download in order to re-install it but can't find any.
Go to www.creative.com >> support >> knowledgebase >> mp3 players. Right on top there is an article for you:
MP3 Player Essential Troubleshootingo or go here: http://uk.europe.creative.com/landing/MP3PlayerRecoveryTool/welcome.asp
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
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When this happened to me with my Zez I was able to reset it by pushing the reset button (located in a little hole next to the dock on the bottom of the unit) with a straightened paper clip or other small object capable of fitting in the hole for a few seconds until the unit fully resets. If that doesn't work you can try putting the unit in to recovery mode to reset it by doing this:
Detach the Zen Sleek player from your computer, and ensure that the unit
Connect the power supply to the player (Optional, unless the battery is very
Hold down the Play/Pause button, and then insert
a paper clip into the Reset hole underneath your player, beside the data/power
Remove the paper
clip from the Reset hole. The
Rescue Mode screen will then appear.
After the recovery mode has started, release the Play/Pause button
Try holding the power button down for an extended period of time. If this does not work, there should be a small hole on the side of the device that will reset the player. You'll need to use a paper clip to press the button inside the hole, similar to ejecting a cd/dvd that is stuck in a computer. Hold the button down for several seconds to reset the device.
Hi! I think you should try this (i've already tried it and it works):
1- Unplug your Zen from your Computer.
2-Turn off your Zen (if you can't do it, press the "Reset" button)
3- BEFORE turning on your Zen, press your "Play" button and hold it while you turn on.
4-When a format menu appears, select the "Format All" option (you'll loose all your Zen data).
5-When the format menu reapears, select the "Reboot" option and listo!
You have your Zen as new and should not have problem. Good luck!
Try this: disconnect the player from the computer, turn it off,hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
hello guys sorry to hear your problems i have same problems too. Ok first plug ur zen player (mines V PLUS.. heheh) to ur pc then hold play button then keep pressing the reset botton until it turns on RECOVERY MODE then select YES to all (clean up, format, reload firmware) then download the RECOVRY TOOLS at creative site install it then plug ur zen player and run the recovery tools (cross ur finger) hopes it works mine a big smile hehehe email me at firstname.lastname@example.org if it works..Gud Luck guys